Information Technology Specialist - USA Jobs : Job Details

The incumbent serves as an Information Technology Specialist for computers and telecommunications for the Management Information Systems at the Pine Ridge Service Unit (PRSU) in Pine Ridge, SD. The position supports the PRSU's medical and administrative applications and users of such applications. This position reports to the Supervisory IT Specialist.

Responsibilities:

• Maintains servers, personal computers, printers, copiers, video conferencing systems, and software.
• Applies IT principles, methods and practices in order to survey, analyze, test, install, upgrade, and program equipment.
• Maintains the data communications and telecommunications network.
• Provides recommendations on systems operating procedures, data collection, data quality, and equipment environments.
• Trains alternate site managers and other end-users on the implementation, operation, maintenance and support of local databases.
• Maintains the voice and data communications network and inventory and management of telecommunications equipment.
• Prepares annual reports for long-term planning for budgeting and forecasting of computer systems and data communication needs.

Requirements:

Conditions of Employment:

• Selectee may be subject to a probationary/trial period.
• U.S. Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children.
• IHS Selectees that will work in an IHS health care facility may be subject to Employee Health Policies related to Measles and Rubella, COVID-19, and seasonal influenza immunizations.
• Successfully pass the E-Verify employment verification check.
• You will need to set up direct deposit so we can pay you.
• Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation.

Qualifications:

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Basic Requirement(s): Eligible applicants must meet the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

Education:

• All academic degrees and coursework must be from accredited or pre-accredited institutions.
• If qualifying based on education, you are encouraged to provide a copy of your transcripts to verify you meet the education requirements.
• Undergraduate or Graduate Education: All education and degrees must be in one of the following fields - computer science, engineering, information science, information systems management, mathematics, operations research statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
• GS-05: Bachelor's degree.
• GS-07: One (1) full year of graduate level education or bachelor's degree with superior academic achievement.
• GS-09: Master's degree or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.
• GS-11: Ph.D or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.

Experience:

• Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
• Qualifying experience for all grade levels must have IT-related experience demonstrating each of the four competencies listed below:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
• Oral Communication - Expresses information effectively, taking into account the audience and nature of the information.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• In addition, applicants must also demonstrate in their resume that they meet the specialized experience requirements listed below for the grade level they are applying to.
• Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to successfully perform the duties of the position, and that is typically in or related to the IT field.
• To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
• Your resume must demonstrate the following:
• GS-05: One (1) year of specialized experience equivalent to at least the GS-04 grade level in the Federal service obtained in either the private or public sector performing the following @type of work and/or tasks: Basic knowledge of computer and printer setup, configuration and preventative maintenance, a basic understanding of LAN/WAN and network equipment and configurations. Excellent customer service skills to include clear written and oral instructions and the ability to work with all local, state and federal representatives. Ability to solve problems and use sound judgment to remedy problems or to make sound recommendations.
• GS-07: One (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following @type of work and/or tasks: Assist IT Specialists and provide basic IT needs, assist with implementing hardware and software, provide technical assistance to telecommunication systems.
• GS-09: One (1) year of specialized experience equivalent to at least the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following @type of work and/or tasks: Maintain Resource and Patient Management System (RPMS), install and manage new hardware and software, maintain voice and data communications network.
• GS-11: One (1) year of specialized experience equivalent to at least the GS-09 grade level in the Federal service obtained in either the private or public sector performing the following @type of work and/or tasks: Serve as Data Base Administrator, train staff in the technical procedures required to operate and maintain functional IT and telecommunication systems, coordinate IT security measures, corrective and preventive maintenance.
• Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level.

Education:

You may qualify for this position with education. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited.

Additional Information:

• Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.
• Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
• IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
• This position is covered by a Bargaining Unit. Recruitment or relocation incentives may be authorized.
• At least a 6 month service agreement will be required.
• This position meets the criteria specified in pillar number one of the five pillars of the PHS Commissioned Corps.
• PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps MUST apply online under the merit promotion announcement indicated above in order to receive consideration.
• The Indian Health Service (IHS), National Health Service Corps (NHSC), and the Health Resources and Services Administration (HRSA) have student loan repayment programs for qualifying health disciplines.
• This position has promotion potential to the GS-11 grade level