Information Technology Specialist - The Phoenix Group : Job Details

Information Technology Specialist

The Phoenix Group

Job Location : Olympia,WA, USA

Posted on : 2025-08-10T07:14:27Z

Job Description :

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $85,000.00/yr - $96,000.00/yr Direct message the job poster from The Phoenix Group Provide first-level technical support for hardware, software, and network-related issues. Respond to IT support requests via phone, email, or ticketing system in a timely manner. Diagnose and troubleshoot technical issues, escalating complex problems to higher-level support as needed. Install, configure, and maintain computer systems, printers, and other IT equipment. Manage user accounts, permissions, and access rights in various systems. Assist with IT asset inventory management and procurement of necessary equipment. Conduct regular system updates, patches, and security checks. Provide training and guidance to end-users on IT best practices and troubleshooting techniques. Document IT support processes, solutions, and frequently asked questions. Collaborate with other IT team members to improve overall IT support efficiency. Qualifications & Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Proven experience in an IT support or helpdesk role. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common enterprise software. Basic networking knowledge, including troubleshooting LAN/WAN, Wi-Fi, and VPN issues. Familiarity with Active Directory, Office 365, and cloud-based applications. Excellent problem-solving and communication skills. Ability to work independently and prioritize multiple tasks effectively. Customer-focused attitude with strong interpersonal skills. IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at The Phoenix Group by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Information Technology Specialist roles. Washington, DC $85,000.00-$100,000.00 1 week ago Remote IT Support - $70-$90k (Internal, Security) Washington, DC $70,000.00-$90,000.00 2 weeks ago Washington, DC $90,000.00-$180,000.00 2 days ago IT Assessor Jr.-Secret Clearance (REMOTE) IT Assessor Jr.-Secret Clearance (REMOTE) Rosedale, MD $66,456.00-$99,690.00 4 months ago IT Assessor Jr.-Secret Clearance (REMOTE) Washington DC-Baltimore Area $155,000.00-$215,000.00 2 hours ago Arlington, VA $90,000.00-$150,000.00 1 month ago Bethesda, MD $80,000.00-$120,000.00 4 months ago Washington, DC $101,401.00-$131,826.00 1 day ago Washington, DC $120,000.00-$133,000.00 1 week ago Opportunity - Want to Join a Great Team and Make a Difference Annapolis, MD $97,972.00-$152,528.00 3 days ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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