Information Technology Specialist 2 - StateJobsNY : Job Details

Under the direction of the Lead for Compute/Customer Engagement/Change for Human Services Sector, the position will provide the following services throughout New York State:

• Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
• Professionally and courteously address desktop support calls transferred by the Service Desk.
• Monitor work queues to ensure Service Level Agreements are achieved for resolution/fulfillment of client requests.
• Collaborate with counterparts in other Regional areas as workload dictates.
• Install, load, and configure software and applications.
• Troubleshoot and provide technical assistance to clients.
• Obtain base knowledge in the core products used by supported clients.
• Document diagnostic steps taken to troubleshoot/resolve client issues.
• Work with other ITS groups to resolve computer-related issues.
• Install, configure, and troubleshoot Multi-function Printers and Network printers.
• Work with vendor support to resolve technical problems with agency IT equipment.
• Train and orient users on hardware and software where appropriate.
• Replace aging devices via the asset refresh process at remote sites

*This position requires 75% travel generally in the Rochester areas*

*This position requires a driver's license*

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

• To be considered for appointment candidates must meet ONE the open-competitive minimum qualifications for this position. The qualifications are:
• a bachelor's or higher-level degree, including or supplemented by 15 credit hours in computer science; OR
• a bachelor's or higher-level degree in any field and at least one year of the experience in information technology; OR
• a minimum of 60 college semester credit hours including at least 15 credit hours in computer science and one year of the experience in information technology; OR
• Two years of the professional experience in information technology.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
• Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
• Additional Benefits
• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.