Information Technology Service Desk Manager - Tenth Revolution Group : Job Details

Information Technology Service Desk ManagerInformation Technology Service Desk Manager

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Tenth Revolution Group provided pay range

This range is provided by Tenth Revolution Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00/yr - $170,000.00/yr

Job Title: IT Service Desk Manager

Location: Salt Lake City, UT (Onsite Required)

Job Type: Full-Time

Salary: $150,000 – $170,000 per year

Overview:

Join a global manufacturing firm experiencing continuous hyper-growth, recognized as an industry leader and voted multiple times as one of the Best Places to Work. With numerous awards for innovation and excellence, this organization combines a strong international presence with a collaborative, forward-thinking culture. As the IT Service Desk Manager, you'll take on a hands-on leadership role supporting the company's expanding infrastructure and cybersecurity operations. This is a high-impact opportunity to work with the latest in cloud technologies, endpoint security, and enterprise systems while helping shape the future of a thriving, global business.

Key Responsibilities:

• Oversee daily IT operations to ensure optimal performance, protection, and availability of systems, networks, and data.
• Lead, mentor, and manage IT Operations, Infrastructure, and Cybersecurity teams.
• Maintain and improve security posture through policy enforcement, staff training, and proactive measures.
• Prepare technical documentation, user guidelines, and standardized processes.
• Manage IT inventory, including laptops, phones, and hardware orders for global users.
• Monitor and optimize service desk performance and implement automation for efficiency.
• Enforce endpoint compliance and policy enforcement via Microsoft Intune.
• Evaluate, manage, and negotiate vendor relationships and third-party support.
• Maintain compliance with security policies using Microsoft Defender and other modern tools.
• Lead the budgeting process and manage financial planning for IT operations.
• Stay current on cybersecurity trends and technologies to proactively safeguard systems.
• Support software licensing and vendor renewals.

Key Technologies & Tools:

• Windows Server, Windows Operating Systems, PowerShell
• Ticketing and remote support tools (e.g., ServiceNow, Freshservice, Jira)
• Familiarity with ITIL/ITSM practices

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent experience
• 7–10+ years of experience in IT, with prior management or team lead experience
• Experience in multi-site IT support environments (NOC/SOC experience a plus)
• Deep troubleshooting skills across infrastructure, software, and networks
• Understanding of cybersecurity frameworks and best practices (certifications a plus)
• General familiarity with MS SQL, ERP systems, and programming concepts
• Strong communication, documentation, and organizational skills
• Valid driver's license
• Must be a U.S. Citizen or Green Card holder
• Must be able to work onsite in Salt Lake City, UT
• 401(k) + matching
• Health, dental, vision, and life insurance
• Health savings account
• Employee assistance program
• Paid time off
• Referral and retirement programs

Schedule:

• Monday to Friday
• 8-hour shifts
• Onsite only – Relocation required if not already local

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesManufacturing

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