Information Technology (IT) Customer Service Specialist - People, Technology & Processes, LLC : Job Details

Join to apply for the Information Technology (IT) Customer Service Specialist role at People, Technology & Processes, LLC.

This position is based in Norfolk, VA, and requires a Secret clearance.

• Conducting basic IT troubleshooting and resolving customer issues.
• Assessing calls and directing them to appropriate personnel when necessary.
• Screening calls, visitors, and correspondence.
• Researching and resolving IT-related customer incidents.
• Identifying opportunities to improve customer service and resolving problems.
• Analyzing data to support problem resolution.
• Updating and maintaining support databases.
• Operating IT tools and systems, including data retrieval and organization.
• Entering customer data into IT systems and guiding customers in their use.
• Managing IT service requests and tracking their resolution.
• Preparing reports and requests related to IT support.
• Supporting cellular device management and audits.
• Assisting with basic accounting related to cellular services.
• Serving as liaison with third-party vendors for cellular and legacy systems support.
• Supporting office and divisional tasks, including correspondence, reports, and supplies management.

Minimum qualifications include at least one year of IT Help Desk/Service Desk experience, proficiency with Windows 10, Office 2016, Internet Explorer, SharePoint 2013, and strong communication skills. Candidates must meet DoD 8570.01-M credential requirements.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology

This job posting is active, and applying may increase your chances of interview opportunities.