Information Technology Field Technician - Green Key Resources : Job Details

Candidate will provide intermediate to advanced network and server troubleshooting including: Network connectivity diagnostics and repair, server configuration, server alert monitoring and troubleshooting server configuration, deployments and migrations

Technical Skills & Experience

Windows Desktop Operating Systems (Windows 7/8/10)

Working in an Active Directory Environment (Joining Computer to Domain, Create Accounts, Reset Passwords) Standard Desktop Applications (Microsoft Office, Adobe Acrobat etc.)

IT Technical Support: At least 1 year (Candidates that do not have prior experience will not be considered).

Experience with Office 365 Previous

Experience at an IT Support or Managed Services Provider is preferred.

Be familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.)

Be familiar with RMM software (i.e. Kaseya, Autotask, N-Central, etc.)

Be willing to travel to various client locations throughout Long Island Strong troubleshooting skills and technical knowledge

Server Applications (Microsoft Exchange Server 2010/2013/2016/2019, Microsoft SQL Server)

Multiple Internet Browsers (Internet Explorer, Mozilla Firefox, Google Chrome etc.)

Anti-Virus/Anti-Malware Software (Trend Micro, Norton Antivirus, McAfee, MSE, Malwarebytes etc.)

Unified Communications Technologies (On-premise and hosted VoIP) Networking technology (Routers, firewalls, switches, wireless access points etc)

Be able to lift and carry up to 50 pounds and have a current valid driver's license

Be familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.)

Be familiar with RMM software (i.e. Kaseya, Labtech, Connectwise, Autotask, N-Central, etc.)

Be willing to travel to various client locations throughout Long Island