Information Technology Director - Alliant International University : Job Details

Alliant International University is a professional practice University committed to excellence in four areas : Education for Professional Practice, Scholarship, Multicultural and International Competence, and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to effectively practice in the professional setting, provide public benefit and make an impact in their communities by addressing major contemporary social issues.

Our Mission : Alliant International University prepares students for professional careers of service and leadership and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

Our Vision : An inclusive world empowered by Alliant alumni.

Our IMPACT Values :

• Inclusion : We value and engage the rich diversity of the Alliant community.
• Mentoring : We provide guidance and create enabling environments for success.
• Passion : We bring enthusiasm, creativity, and authenticity to our work.
• Accountability : We act with integrity and responsibility in all we do.
• Communication : We are responsive, transparent, and respectful in our interactions.
• Teamwork : We collaborate to develop innovative solutions for our community.

Position Summary :

The Director of Information Technology, using a strong working knowledge of computer software, hardware, and networking technology, is responsible for leadership and management of the campus IT helpdesk operations and staffing, campus specific operations, and serves as part of the IT security operations team. The Director of IT also researches major changes, trends, and issues in the IT industry and can advise departments and / or individuals on how best to utilize their technology assets.

Benefits Plans Include : Medical / Prescription, Dental, Vision, Health Care & Department Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans : Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Minimum Qualifications :

Education : Bachelor's degree from an accredited college or university in a technology-related or business management field.

Experience : Five to ten (5-10) years' work experience, or ten (10+) years' work experience in higher education technology management if a bachelor's degree has not been awarded. Proven experience and success with hardware troubleshooting and problem resolution, software configuration, installation, and trouble diagnostics.

Certifications, Licenses, etc. : Driver's license & auto insurance; No technical certifications required, but A+, Network+, Security+, and Linux+ certifications are a plus.

Skills :

• Good, hands-on technical knowledge of computer operating systems in a network environment; including Microsoft Windows version 10, Mac OS X, and mobile technologies for Apple and Android devices.
• Application experience using Microsoft productivity tools, remote services, statistical packages, anti-malware software, and imaging products.
• Experience imaging, configuration and deployment of computers.
• Working knowledge of project management tools and processes.
• Prior experience managing cloud computing infrastructure and SAAS applications.
• Experience managing Microsoft Azure and M365 infrastructures.
• Significant experience with helpdesk operations, queue management, SLA, and ticketing.
• Understanding methods and techniques of communication with students, faculty, and staff.
• Knowledge of IT security and data privacy practices and laws including HIPAA, PCI-DSS, FERPA,CCPA, WCAG, and GDPR.
• Experience with NIST and / or ISO 27001 security frameworks and remediation and / or maturing of security operations.
• Strong interpersonal, written, and oral communication skills and ability to communicate effectively both orally and in writing.
• Leadership, management and team building capabilities.
• Able to conduct research into programming issues and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with full attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Understand and follow oral and written directions.
• Work independently with little direction.
• Operate a computer, scanner, camera and other computer related equipment.
• Able to write and edit clear, concise, accurate, and effective informational materials.
• Ability to analyze situations accurately and adopt an effective course of action.
• Ability to demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, cultural, disability, religious background and sexual orientation of university students, faculty and staff.
• Ability to establish and maintain cooperative and effective working relationships with others.
• Ability to read and discern various materials.
• Hearing and speaking to exchange information in person and on the telephone.

Duties & Responsibilities :

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Supervise the IT / facilities coordinators and manage the day to day operation of Alliant's Helpdesk system and activities.
• Oversight of technical projects in alignment with organizational goals.
• Preparation of financial budgets and proposals for senior management.
• Lead efforts to improve IT processes.
• Compile, create, update and oversee online and print documentation for the Helpdesk Knowledge Base, CMS and portal, Helpdesk metrics, IT guidelines, reporting, and department documentation.
• Maintain hardware and software inventory and asset management.
• Provide operational reports to Senior Management related to Helpdesk activity, department effectiveness, inventory, university technology needs and trends.
• If needed, manage and / or perform repairs, installation and upgrades of computer hardware and software (PC / Mac), network, VoIP phones, related peripherals and classroom A / V technology as needed to meet the requirement and support needs of students, faculty and staff.
• Perform other related tasks, duties and responsibilities as required, assigned or directed.

Supervisory Responsibility :

Direct Reports : IT Manager, IT and Facilities coordinators

Indirect Reports : Student Assistants

Contact Responsibility :

Internal : Interacts with supervisor to receive general direction and instructions and / or review of work results. This position will work closely with all constituencies of the University to support both students and colleagues in achieving student success and Department goals.

External : Local and long distance providers, network / ISP vendors, and the hardware / software equipment vendors.

Primary Work Location, Hours & Travel Requirements :

Work Hours : Standard office hours

Travel : Occasional

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work environment is in a standard office setting. Frequently exposed to low to moderate noise, various odors, temperature changes, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office equipment.

Physical Requirements :

Ability to execute those physical activities required to perform the essential functions including, but not limited to, regular to extended sitting and being mobile; continual communicating both in person and on the telephone; Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components, regular keyboarding; regular reading of both print and digital material; Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals, and all other activities required to perform essential functions.

Compliance :

• Responsible to perform all work in a manner that complies with the organization policies, applicable regulations, applicable standards of professional performance, or other recognized laws or requirements as these policies, regulations, standards, laws or requirements relate to the position.
• Responsible to participate and support in the organizational compliance activities and to take appropriate action in reporting issues related to compliance.
• Responsible to perform all duties and responsibilities in a manner that complies with the Alliant International University Mission, Values, and Pillars, if applicable.

Background Check Requirements :

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Additional Information :

Anti-Discrimination Policy : Alliant International University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices, including but not limited to internal promotions, training, opportunities for advancement, terminations, relationships with outside vendors, use of contractors and consultants, and in its admission or access thereto, on the basis of race, ethnicity, national origin or descent, color, creed, religion, sex, age, marital status, disability (including physical, disease, psychiatric or psychological disability), medical condition, pregnancy, veteran status, sexual orientation, gender identification or expression, hair style or texture associated with race, or any other characteristics protected by applicable law.

Alliant International University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.

Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants with disabilities and applicants who require assistance completing an application may contact Human Resources at [email protected] or 858-###-####.

The California Consumer Privacy Act (CCPA) requires that we provide you with this Notice at Collection for California Employees and Applicants . This notice is about the collection and use of your personal information.We encourage you to read this notice carefully.

Governing legislation : Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.

Alliant International University is a smoke and tobacco free environment.

Company : Alliant International University, Inc.

Country : United States of America

State / Region : California

City : San Diego

Postal Code : 92131

Job ID : 280247

Director Information Technology • San Diego, CA, United States