Information Technology Customer Service Representative - Fort Valley State University : Job Details

\n. The Information Technology Customer Service Representative is responsible for assisting University staff in the deployment of Apple devices. Other duties include, but are not limited to:\n\n. Providing excellent customer service to FVSU alumni, parents, students, and faculty and staff.\n. Providing troubleshooting tips for Apple devices.\n. Acting as first responder for questions about Apple devices.\n. Coordinating with University IT staff for escalations and unique situations.\n\n. MINIMUM QUALIFICATIONS\n\n. Ability to think critically.\n. Proven experience providing great Customer Service.\n. Great attention to detail.\n. Familiarity with Apple's Operating System.\n\n. PREFERRED QUALIFICATIONS\n\n. Experience with JAMF MDM, Apple OS certifications or previous tech support experience.\n\n. USG Core Values Statement \n. The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Val...Information Technology, Customer Service Representative, Customer Service, Technology, Representative, Information, Retail, Education