Information Technology Analyst I/II/III - Butte County, CA : Job Details

Salary : $71,572.80 - $111,321.60 Annually Location : Oroville/Chico Area, CA Job Type: Regular Help Job Number: 251####### Department: Sheriff-Coroner's Office Opening Date: 08/07/2025 Closing Date: 8/28/2025 11:59 PM Pacific SummaryTHIS IS AN IN-PERSON POSITION AT OUR OROVILLE, CALIFORNIA LOCATION. THIS IS NOT A REMOTE POSITION. Candidate assigned to work in County Public Safety/Law Enforcement areas are subject to additional background check requirements, including local, state, and national fingerprinting through agencies such as the Department of Justice and Federal Bureau of Investigation. This recruitment is for Level I, Level II and III. The salary rage for level I is $2330.40 -$3122.40 biweekly ($34.41 -$46.11 per hour). The salary range for level II is $2,704.80 - $3,625.60 biweekly ($38.01 - $50.92 per hour). The salary range for level III is $3,140.80 - $4,208.80 biweekly ($39.94 - $53.52 per hour).Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the Work Experience section of this application. See Resume is not an acceptable response for any supplemental question. FLSA Level I: Non-ExemptFLSA Level II: Exempt FSLA Level III: ExemptDEFINITION Under general supervision (Information Technology Analyst I) or direction (Information Technology Analyst II/III), provides technical and analytical support to technology programs in diverse capacities ranging from responses to complex user-support issues to technology system development, implementation, and administration; areas of responsibility include, but are not limited to, network administration, database administration, application development, and website development; monitors systems to ensure performance and reliability standards are met; performs specialized duties in support of assigned technology program areas; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision (Information Technology Analyst I) or direction (Information Technology Analyst II/III) from assigned supervisory or management personnel. Some positions exercise technical and functional direction over and provides training to lower-level staff. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Information Technology Analyst I: This is the entry-level classification in the Department Information Technology Analyst series. Initially under close supervision, incumbents learn and perform routine professional duties in support of information technology systems. As experience is gained, assignments become more varied and complex; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Information Technology Analyst II but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Information Technology Analyst II: This is the journey-level classification in the Information Technology Analyst series. Positions at this level are distinguished from the Information Technology Analyst I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Information Technology Analyst III: This is the advanced journey-level classification in the Information Technology Analyst series responsible for performing the more complex work assigned to the series and may provide training and guidance to new and lower-level staff. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgement. Positions in the classification rely on experience and judgement to perform assigned duties. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements. This class is distinguished from the Principal Information Technology Analyst in that the latter performs the most complex work assigned to the series and is the subject matter expert in assigned technical area of responsibility. Positions in the Information Technology Analyst class series are flexibly staffed; positions at the II- and III-levels may be filled by advancement from the I-level and the II-level; progression to the II- and III-levels is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II- and III-levels. Essential Job Functions EXAMPLES OF TYPICAL JOB FUNCTIONS Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions.

• Provides technical and analytical support for assigned technology programs in diverse capacities ranging from complex user support to technology system implementation, and administration; responds to client service issues using multiple diagnostic techniques; independently resolves issues or confers with colleagues and management on resolution options.
• Serves as a responder for complex user issues; coordinates the disposition and resolution of incidents; troubleshoots and determines corrective action; provides status updates to clients and colleagues on technology problem resolution.
• Uses multiple devices to monitor systems evaluating reliability, conformance to performance metrics, and overall availability; implements, tests, and evaluates the effectiveness of solutions; assists in the development and implementation of technology related protocols, policies, procedures, and operating standards.
• Installs software patches and upgrades for assigned computer systems; maintains security; coordinates, troubleshoots and cleans up viruses/malware on infected systems, and for incident responses to breaches in security; maintains logs and records.
• Installs hardware for all department servers; analyzes, modifies, tests, and debugs new and existing computer programs; configures department printers and assists with administrative software applications and database support; troubleshoots problems with Local Area/Wide Area Networks (LAN/WAN) connections and corrects problems in network server operating systems, and server applications.
• Consults with department management and staff for system needs, design and operation; provides recommendations based upon research and analysis on existing and emerging technology, tools and methodologies to enhance processes and/or workflow; assists with vendor negotiation on the terms, conditions and prices for hardware, software and services and obtains quotes.
• Identifies system deficiencies or additional resource requirements; develops and implements modified or enhanced systems, or collaborates with vendors on same, to increase their efficiency, reliability, and availability; implements, tests, and evaluates the effectiveness of solutions.
• Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies which would improve the department's operational effectiveness or services.
• May serve as a project leader on assigned projects, coordinating and inspecting the work of professional and technical staff; determines project requirements, business needs, purpose or justification; identifies stakeholders, and functional area participation; refines project requirements, scope, objectives, deliverables, acceptance criteria, constraints, assumptions, and alternative solutions; estimates resource costs and overall project budget; identifies project staff roles and responsibilities; determines stakeholder information and communication plans.
• Writes and maintains user and technical operating instructions and documentation; prepares training materials and conducts formal and informal training programs; and advises on best practices.
• Observes and complies with County and mandated safety rules, regulations, and protocols.
• Performs other duties as assigned.

Application Development

• Designs and develops custom code and automated solutions, utilizing various programming languages, for the department's computing environment; creates and implements maintenance automation scripts and utilities; deploys and enforces software policy restrictions to end point devices.
• Performs software applications research, development, conversion, installation, and maintenance projects; reviews, analyzes, streamlines, and documents business processes and relates them to application software; prepares recommendations for procedural and operational modifications to optimize internal and customer workflows.
• Develops and implements automated processes, scripts, triggers, specialized views, and reports in response to user needs.

Database Administration

• Designs, creates, and runs reports used for business process analysis and decision-making; sets up report definitions and designs methods to import/export data.
• Designs and maintains database infrastructure; organizes and converts data into relational tables; maintains relational data models as new information and table structures are added.
• Ensures database security by preparing access and control policies and procedures and reviewing permissions on a regular basis.
• Monitors disaster recovery and backup processes and schedules; verifies that backups are successful and data can be recovered.

Network Administration

• Evaluates, recommends, installs, configures, supports, programs, and maintains a variety of network operating systems and solutions for the department; monitors equipment functions and usability, reviews performance utilization; maintains systems to maximize availability and accessibility; modifies firewall, router, and network monitoring system configurations to enable new servers or applications.
• Implements, monitors, and maintains network security controls; configures and monitors security features and firewall rules; verifies and ensures proper user accessibility; identifies and addresses vulnerabilities; researches, recommends, and applies security updates.
• Installs, configures, and maintains all network hardware, software, peripherals, and devices, including switches, routers, interfaces, wireless access points, servers, and firewalls, for functionality and security.
• Designs, analyzes, configures, upgrades, and maintains data storage infrastructure and systems including administering storage area network (SAN) and monitoring storage usage, performance, and access rules.

Website Development

• Develops moderate to complex custom web applications for internet and intranet use; analyzes web systems and organizes web structure and content for optimal efficiency; plans, configures, deploys, monitors, and maintains department network and web services; ensures systems are operational, programs are functional, and that data is accurate and available.
• Constructs, updates, and maintains internet and intranet websites that contain text, graphic, video, and interactive features; establishes web development life cycle process and procedure; develops and modifies web templates, modules and applications; audits and maintains style guidelines for department websites, including utilization of uniform fonts, formatting, icons, layout techniques, and graphic quality; performs various levels of social media integration.
• Supports department staff, troubleshoots web design and site development needs using appropriate hardware and software; checks and repairs broken links and code differences between platforms and browser software; ensures data accuracy and integrity; assigns various user rights to staff who update departments web content.

In addition, Information Technology Analyst III performs the following:

• Provides technical and functional direction to assigned staff; reviews and controls quality of work; and provides technical and analytical support to technology programs.
• Trains employees in work principles, practices, methods, policies, procedures, and applicable federal, state, and local laws, rules, codes, and regulations.
• Performs complex technical and analytical work of a specialized nature in support of assigned technology programs.
• Maintains and updates integrated systems; reviews technical issues and recommends solutions; designs and directs the implementation of enhancements and revised functionality; develops complex solutions for integrated systems.

Minimum Qualifications Knowledge of:

• Operations, services, and activities of integrated information technology systems.
• Methods and techniques of evaluating business need requirements to provide technology solutions.
• Principles, methods, and techniques used in designing, developing, testing, and implementing information technology applications.
• Principles, practices, equipment and protocols for the design, installation and operation of data communications networks, and associated equipment and devices.
• Server based operating systems and desktop software applications including system standards, and protocols.
• Principles and practices of technology system security.
• Principles and practices of database administration and management.
• Principles and practices of network monitoring and administration.
• Methods and techniques of system and application integration.
• Methods and techniques of website development and content management.
• Multiple programming languages used in department technology programs.
• Computer hardware and software systems similar to those being used by assigned department, including business applications, operating systems, and network systems.
• Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving hardware and software, and network/telecommunication system issues.
• Project planning, prioritizing and scheduling techniques.
• Research techniques, methods, and procedures.
• Technical report writing practices and procedures.
• Principles and procedures of record-keeping and reporting.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

In addition, Information Technology Analyst III performs the following:

• Principles and practices of providing guidance and training to new staff.
• Principles, practices, methods, and techniques of strategic communication and public speaking.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.

Ability To:

• Provide professional support to a diverse range of department technology systems, hardware, and software.
• Analyze complex user problems, evaluate alternatives and devise efficient, cost-effective, user-friendly solutions.
• Participate in the design, development, testing, and implementation of new technology systems.
• Take measures to ensure the integrity of system data.
• Implement database and/or system security measures.
• Design, develop, manage and maintain web sites.
• Monitor systems operational effectiveness, reliability or security vulnerability, and respond accordingly.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures and standards relevant to work performed.
• Participate in the development and implementation of technology policies, procedures, and protocols.
• Utilize appropriate diagnostic and testing equipment to detect and resolve hardware and software issues.
• Plan, develop, and facilitate training.
• Prepare clear, concise and accurate technical documentation, user guides, reports of work performed, and other written materials.
• Communicate complex technology issues clearly to non-technical parties.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

In addition, Information Technology Analyst III performs the following:

• Provide training, guidance, and development opportunities for and ensure work is performed effectively by new staff.
• Coordinate the planning and implementation of technical processes.

Education and Experience: Any combination of training, experience and educational degrees that would provide the required knowledge, skills, and abilities is qualifying. Substitutions will be made on a year for year basis. A typical way to obtain the required qualifications would be: Bachelor's degree from an accredited college or university with major coursework in computer science, information technology, or a related field; and Information Technology Analyst I: One (1) year of experience providing highly technical support to information systems in assigned program area. Information Technology Analyst II: Three (3) years of professional experience providing highly technical support to information systems in assigned program area at a level equivalent to Information Technology Analyst I. Information Technology Analyst III: Four (4) years of increasingly responsible experience providing highly technical support to information systems in assigned program area. Certifications and Licenses:

• Must possess a valid US driver's license upon date of application. Must obtain California driver's license following hire date per California DMV regulations.

Environmental Factors and Conditions/Physical Requirements PHYSICAL DEMANDS

• Mobility to work in a standard office and use standard office equipment, including a computer; primarily a sedentary office classification although standing in and walking between work areas is may be required; occasionally bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information; the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

WORKING CONDITIONS

• Office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

EQUIPMENT AND TOOLS UTILIZED

• Equipment utilized includes personal computer and related equipment, fax machine, standard office equipment, small hand and power tools, and motor vehicle.

Disaster Service Worker All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency. Teamsters-Mid Management THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEESSalary Step Increases: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% may be given annually until the top of the salary range has been attained. Cell Phone Allowance: County issued cell phone or $70/month allowance with appointing authority approval. Boot Allowance: $200.04 annuallly, paid in equal monthly payments through regular pay checks. Holidays: 12 paid holidays per year. Vacation: 0-4.99 years: 15 days/yr.; 5-9.99 years: 20 days/yr.; 10-19.99 years: 25 days/yr.; 20+ years: 27 days/yr. Note - accrued vacation leave may not be used until after six months of employment. Administrative Leave: 7 days per year for FLSA Exempt employees. Sick Leave: 96 hours of sick leave are earned each year with no maximum accrual. Bereavement Leave: Maximum of 40 hours for each occurrence in the immediate family. Health Plan including Dental Insurance and Vision Insurance: Coverage under the Butte County Health Plan is for employees and their eligible dependents. Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package, which consists of medical, vision, and dental insurance. Currently, the amount the County contributes for family coverage is $1438.42/month. For those employees who have health coverage from other sources, and who elect to not participate in the Butte County Health Plan, the County offers a monthly taxable Cash-Back allowance. The current of the taxable Cash-Back allowance is $503.34 per month (prorated for less than fulltime employees). This benefit is $300 per month for Employees hired on or after January 1, 2014. Life Insurance: The County provides $25,000 in life insurance with additional coverage available at a minimal cost. Retirement: The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security. Classic Members - 2% @ 55. Final compensation based on Single Highest Year. Employee responsible for full 7% employee share effective 1/1/2013. New Members to PERS- 2% @ 62. Final compensation based on Highest Three Year Average. Employee responsible for one half (1/2) the normal cost of the CalPERS Pension. New Member is defined by law (PEPRA) as an 1) individual who has never been a member of any public retirement system prior to 1/1/2013 or 2) An individual who becomes a member of a public retirement system for the first time on or after January 1, 2013, and who was previously a member of a public retirement system, but who was not subject to reciprocity. or 3) An individual who was an active member in a public retirement system and who, after a break in service of more than six months, returned to active membership in that system with a new employer Deferred Compensation: The County offers a 457 Deferred Compensation program. Deposits into this plan are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation accounts. Disability Insurance: For short-term disability, the County participates in California State Disability Insurance (SDI) fund. County employees are also covered by an employee-paid long-term disability program. The long-term disability insurance benefit is 60% of the disabled employee's biweekly wage. Flexible Spending Program: County employees can elect to participate in a Flexible Spending Program. This program allows employees to use pre-tax dollars to pay for certain health care and/or dependent care expenses. In addition, employees can choose to have their portion of the monthly Health Plan premium withheld from their checks on a pre-tax basis as well. Generally, employees who participate in the Flexible Spending Program have less taxes withheld for their payroll checks than if they had elected not to do so. Tuition Reimbursement: Up to $500/year. Employee Assistance Program (EAP): The County of Butte provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services. Refer to specific labor agreements (BCEA-General) for additional benefit information. BUTTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYERAny information on this page or links is subject to change without notice.Butte County Human Resources Department 3 County Center Drive, Oroville, CA 95965 (530) ###.#### Comments, please email: 01 This is a required IN-PERSON position (not remote) located at our Oroville, California location. Are you able to work in-person at this location?

• Yes
• No

02 Any combination of training, experience and educational degrees that would provide the required knowledge, skills, and abilities is qualifying. Substitutions will be made on a year for year basis. A typical way to obtain the required qualifications would be:Bachelor's degree from an accredited college or university with major coursework in computer science, information technology, or a related field; andInformation Technology Analyst I: One (1) year of experience providing highly technical support to information systems in assigned program area.Information Technology Analyst II: Three (3) years of professional experience providing highly technical support to information systems in assigned program area at a level equivalent to Information Technology Analyst I.Information Technology Analyst III: Four (4) years of increasingly responsible experience providing highly technical support to information systems in assigned program area.Which position level do you qualify for?

• Level I
• Level II
• Level III
• None of The Above

03 Summarize your work experience and level of responsibility related to your answer in the previous question. 04 What answer accurately reflects the number of years' experience you have performing highly technical support to information systems?***One year equals 2,080 hours.

• Less than one year
• 1-2 years
• 2-3 years
• 3-4 years
• 4-5 years
• 5-6 years
• more than 7 years

05 What is your highest level of education?

• High school diploma or GED equivalent
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree or higher
• None of the above

06 Your responses to the following questions and any information in your application may be used to make a better assessment of your qualifications. This questionnaire may be used to rate your qualifications and to determine your ranking on the eligible list. Thus, it is to your advantage to be as clear and thorough as possible when completing the supplemental questions.Has you work experience included any of the following? Select all that apply.

• designs and develops custom code
• utilize various programming languages
• deploys and enforces software policy restrictions to end point devices.
• analyzes, streamlines, and documents business processes
• Installs, maintains, and modifies departmental software application(s)
• maintains security control of information systems
• designs and maintains database infrastructure
• organizes and converts data into relational tables
• preparing access and control policies and procedures
• assists and provides training to staff
• research and stays current on new trends and innovative solutions
• Structured Query Language (SQL)
• analyzes web systems and organizes web structure
• performs various levels of social media integration
• troubleshoots web design and site development
• Communicate complex technology issues clearly to non-technical parties
• worked for a government agency
• none of the above

07 Do you possess a US Driver's License?

• Yes
• No

08 How did you discover this job opportunity?

• Butte County Website
• Butte County Human Resources Social Media
• CareersInGovernment.com
• County Employee
• Craigslist.com
• Facebook
• Friend or Relative (word of mouth)
• GovernmentJobs.com
• Handshake
• Indeed.com
• Job Fair
• Job Interest Card - GovernmentJobs.com
• Linkedin
• Newspaper - Paper or Online
• Departmental Email
• Radio
• Magazine
• Billboard
• Other

Required Question