Information Systems Specialist 5 - Oregon State Government Jobs : Job Details

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Opportunity Awaits, Apply Today! Information Systems Specialist 5

The Oregon Department of Emergency Management (OEM) is excited to announce an opening for an Information Systems Specialist 5.

In this pivotal role, you'll serve as the primary point of contact for resolving computer-related issues in a diverse, non-standardized environment. Your expertise will ensure efficient problem resolution or appropriate escalation, guaranteeing customer satisfaction. Beyond troubleshooting, you'll play a vital role in maintaining the security, functionality, and accessibility of our automation tools and networks. Responsibilities include managing user profiles, access rights, and communication with various stakeholders, from internal departments to external agencies and the public. If you're ready to make a significant impact in supporting our mission-critical operations, apply now!

What We Are Looking For

Minimum Qualifications:

• Four (4) years of information systems experience in: a help desk environment; OR

• (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field, AND two (2) years of information systems experience in: a help desk environment; OR

• (c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all the above.

Desired Attributes:

• Communication Skills - Skill in communicating with persons of diverse points of view to resolve problems; The proven ability to effectively communicate information to technical and non-technical users.

• Systems Experience - Broad knowledge base of, and ability to use a variety of computers, software, and networking information systems; Experience with managing user permissions, creating and managing permission types, permissions groups, etc.; Knowledge of retention requirements, library maintenance, document naming conventions, file management organization and consistency across governance structures.

• Ability to follow and work within specific processes, policies, and procedures.

• Problem Solving - Ability to problem solve technical issues (including makingdecisions andfollowing through to resolution) utilizing various communication methods including, over the phone, in person, email or instant messaging; Knowledge of research techniques necessary to collect, analyze, and interpret information.

• Organization Skills- Demonstrated ability to organize, prioritize, and balance conflicting workloads.

• Demonstrated proactive approach to continuous learning and development, fostering a mindset of ongoing improvement and adaptation.

The Benefits of joining Our Team

It is the mission of Oregon Emergency Management (OEM) to lead collaborative state-wide efforts, inclusive of all partners and the communities we serve, to ensure capability to get help in an emergency and to protect, mitigate, prepare for, respond to, and recover from emergencies or disasters regardless of cause. To learn more about our team and the work we do, please visit Oregon Department of Emergency Management (OEM) website.

We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking.

Employee benefits include:

• Medical, vision, and dental insurance.
• 11 paid holidays per year.
• 10 hours of vacation leave earned per month.
• 8 hours of sick leave earned per month.
• 24 hours of personal business leave per fiscal year.
• Pension and retirement programs.
• Click here to learn more about State of Oregon benefits.

Additional Details

• The salary listed is the non- Public Employee Retirement Systems (PERS) qualifying salary. If the successful candidate is PERS qualifying, the salary will reflect the 6.95% increase.

• Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.
• OEM does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Justice Form I-9, confirming authorization to work in the United States. OEM will use E-Verify to confirm that you are authorized to work in the United States.
• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.
• This position is Management Service and is not represented by a union.
• Employees of the Oregon Department of Emergency Management are subject to recall at any time. During an emergency this position may be required to work long hours without normal days off within the State Emergency Coordination Center (ECC), Recovery Coordination Center (RCC) or in the field supporting emergency response activities. To support development and enhancements of State ECC/RCC capabilities and responsibilities all staff may be re-directed from day-to-day duties to support planning, training, and exercise activities as needed.

How to Apply:

• Visit the State of Oregon job opportunities webpage to submit your application for the position. Please ensure the work history and education section is complete. If you are a current state of Oregon employees, you must apply through your employee Workday account.
• Attach a cover letter describing how you meet the qualifications and attributes for the position.
• If you have questions about the recruitment or need assistance to participate in the application process, please email Human Resources at [email protected].

Helpful Tips:

• Workday will timeout after 20 minutes of inactivity.
• This posting closes at 11:59 PM on the close date listed.
• Be sure to check both your email and Workday account for updates regarding this recruitment.
• Click here for Resources and a Job Support Page.

Veteran's Preference:

The OEM provides veterans preference points to all eligible veterans. For privacy reasons, please do not attach veterans preference documents when initially applying. You will be sent a Workday Task to complete once you have submitted your application. The Task will prompt you to provide the appropriate documentation for your Veterans Preference point selection. For more information, please go here:

After you apply:

Log in to your Workday account before the job announcement closes to see if you have any pending tasks or actions, and make sure to complete these tasks or actions before the job announcement closes. These can be found under the My Applications section.