Information Professional- Community Outreach - Leon County, FL : Job Details

Salary : $42,245.99 - $69,705.88 Annually Location : Main Library - 200 West Park Ave. Tallahassee, FL Job Type: Senior Management Full Time Job Number: 074-25 Department: Office of Library Services Division: LIBRARY PUBLIC SERVICES Opening Date: 07/28/2025 Closing Date: 8/15/2025 11:59 PM Eastern Pay Grade: 202 General Description of Duties The initial salary may be up to 15% above the minimum salary based on verified related education, experience, and training above the minimum requirements. This position primarily works Tuesday-Saturday.GENERAL DESCRIPTION OF DUTIES The purpose of this position is to help foster partnerships by representing the library at community events, meetings, and forums; promote awareness of library resources and services to the public; complete related special projects; and coordinate with staff volunteers for outreach activities. The person in this position may assist with staff coverage in providing direct public services to library users. The person in this position assists with staff coverage at different branch locations and may be the designated Person in Charge. NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change. ESSENTIAL DUTIES Develop, coordinate, implement, and evaluate outreach events both independently and in partnership with community stakeholders. Represent the library in the community by participating in various events, promoting library services, hosting outreach programs, and volunteer opportunities. Help foster and maintain partnerships. Schedule and coordinate with staff to attend events. Maintain accurate outreach event calendar, records, and statistics. Manage program budget. Direct Report: Supervise one or more full-time equivalent employees. Initiate and /or recommend personnel actions, including hiring, promoting and disciplining; Develop performance standards, JDQs and work procedures for staff; Communicate continuously with employees; provide timely feedback, praise and correction with professionalism. Provide ongoing training and ensure County/Library policies and procedures are followed; Assist staff in resolving any work problems to ensure excellent public service and promote positive public relations; Ensure staff feel empowered to make decisions related to their areas of responsibility; Ensure staff maintain current training and participates in other learning opportunities. Direct Public Service: Greet and offer professional expertise to library users as they enter the service area and as they use library resources. Assist patrons with library resources and services, including the online catalog, hold requests, account features, self-checkout, curbside services, and locating materials or suitable alternatives. Provide reference and informational support in person, by phone, and electronically; refer complex inquiries to professional staff as needed. Oversee public technology use, troubleshoot hardware and software issues, and offer individual or group instruction on print and electronic resources. Perform daily circulation and customer service duties, including greeting patrons, managing checkouts, resolving account issues, and maintaining adherence to library procedures. Support system-wide operations, including staff coverage at other locations, handling financial transactions and deposits, and managing complex circulation tasks with accuracy and professionalism. Person in Charge: Serve as Person in Charge at the primary location and other system locations as assigned; back up other supervisors as needed; open and secure the building, and manage daily departmental or branch operations including staff scheduling and attending meetings. Resolve patron problems and complaints; model a positive attitude when addressing issues involving both patrons and staff. Handle emergencies and security incidents, including fire alarms, medical situations, disruptive behavior, theft, and violations of the Library Code of Conduct; coordinate with law enforcement when necessary. Address building and technical issues by contacting Facilities, OIT, or ILS support as appropriate; collaborate with library administration to resolve operational challenges. Professional development: Maintain current awareness of and familiarity with new software programs, electronic resources, computer equipment, and downloadable media. Learns about or trains on at least two new applications, devices, programs, or services per year. OTHER IMPORTANT OR MARGINAL DUTIES Completes special projects as assigned. DIFFICULTY Independent decision making is essential as decisions focus on day-to-day activities within the County. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the County toward reaching a strategic goal. . Employee in this position must be aware of the library users' needs and abilities. Matching appropriate information to the needs of the user requires creativity based on knowledge of all library resources and knowledge of resources available outside of the library as well. RESPONSIBILITY:Supervision Received The supervisor makes assignments by defining objectives, priorities and deadlines, and assists the employee with unusual situations that do not have clear objectives. The employee plans and carries out successive steps and resolves problems and deviations in accordance with instructions, policies, and accepted practices. The supervisor reviews the work for technical adequacy and conformance with practice and policy. Employee must be autonomous. Supervision of Others Yes. INTERNAL AND EXTERNAL CUSTOMER CONTACT Extensive internal and external customer (general public) contact. EQUIPMENT AND TOOLS USED Personal computers, word processing software, spreadsheet software, data base software, Adobe Creative Cloud, SIRSI Library Management System, and the Internet are among the equipment and tools used in this position. WORK ENVIRONMENT AND PHYSICAL DEMANDS Work is performed mainly indoors, at a desk. Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular walking for periods of time. Must be able to lift/push/pull in excess of 20 lbs. May need to stand for long periods of time KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of general library principles and philosophy; library services, i.e. children's, adult, reference, media, technology, outreach; PCs and of the on-line catalog , including borrower services, circulation services, and bibliographic services; LeRoy Collins Leon County Public Library policies and procedures; collection development and management; supervisory techniques; organizing and directing the work of others; motivating staff to provide excellent customer service; communicating courteously, efficiently and effectively over the phone and in person with a diverse population; resolve problems as it relates to public or staff; develop and implement programs; communicate clearly orally and in writing. MINIMUM QUALIFICATIONS Masters degree in Library Science or Information Studies from an ALA-accredited graduate program. Necessary Special Requirements: Possession of a valid Class E State of Florida Driver's License with a favorable driving record. Must be able to work days, evenings, and weekends. All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment. Selection Guidelines: Formal application, rating of education and experience; oral interview and reference check; and drug testing. FLSA STATUS: Position is Exempt. Analysis: Information Professionals are classified as learned professionals. Revision History: October 12, 2021; May 27, 2022; May 16, 2023; July 23, 2025, August 1, 2025. Leon County Government offers an extensive benefit package for FULL TIME employees. EXECUTIVE LEVEL employee benefits are determined through contract negotiations. Below are some of the highlights.

• Medical Insurance-Employer and Employee Contributions
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Flexible Spending Accounts
• Group Term Life Insurance-Employer Paid
• Voluntary Supplemental Life Insurance
• Voluntary Long Term Disability Insurance
• Voluntary Legal Insurance
• Voluntary Individual Insurance Coverages with AFLAC & Colonial
• State of Florida Retirement Plan-Employer & Employee Contributions
• Voluntary 457(b) Deferred Compensation Savings for Retirement
• Retirement Savings Match-for-employees earning less than $50,000
• Annual Leave Accrual
• Sick Leave Accrual
• 3 Personal Days
• Paid Parental Leave
• Tuition Assistance Program
• Employee Assistance Program
• Loans At Work Program

01 Can you work a flexible schedule of days, evenings, and weekends?

• Yes
• No

02 What is your highest level of education?

• High School Diploma or Equivalent
• Two-Year Vocational or Technical School degree
• Associates' degree
• Bachelor's degree in Library Science, Education, Communication, Marketing or related degree.
• Master's degree in Library Science or Information Studies Education, Communication, Marketing or related degree.
• Doctoral degree in Library Science or Information Studies Education, Communication, Marketing or related degree.
• None of the above

03 How many years of professional library experience do you have?

• No Experience
• 1 year
• 2 years
• 3 years
• 4 years
• 5 or more years

04 Can you work Tuesday - Saturday?

• Yes
• No

05 Why are you interested in the Community Development & Outreach position with Leon County Library? Required Question