Incidents Business Analyst - Katalyst Healthcares and Life Sciences : Job Details

Overview: We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred. Responsibilities:

• Manage and respond to application incident escalations.
• Analyze incident trends and recommend preventive measures.
• Support compliance with regulatory, data privacy, and cybersecurity standards.
• Collaborate with internal teams to ensure timely resolution of incidents.
• Document and improve incident and service management processes.
• Contribute to application lifecycle activities (e.g., system retirement).
• Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentation.

Requirements:

• AA Degree: More years of experience or higher education is acceptable.
• Minimum of 6+ years' experience in similar role.
• Previous incident management experience.
• General knowledge/ experience with compliance, regulatory, data privacy, and cybersecurity requirements.
• Previous experience responding to escalation requests, application incident escalations.
• Previous experience analyzing incident trends.
• MS Office, share point, teams, zooms, Office 365.

Nice to have skills:

• Experience in incident and service management.
• Application life cycle, retiring systems, etc.
• ServiceNow, Jira experience is a plus.