Inbound Toll Collections Agent (Entry-Level) - MCI : Job Details

Serve as the welcoming face of toll operations at the Bay City facility. Assist customers with setting up new accounts and addressing inquiries or concerns. Process payments using toll operations back-office systems. Handle in-person customer issues related to toll activities, complaints, and account management. Support incoming customer service calls and resolve issues professionally. Collaborate with team members to enhance the overall customer experience. Perform end-of-day shift balancing and deposit reporting. Maintain consistent attendance and adhere to scheduled shifts CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Idea...Collections, Agent, Customer Experience, Operations, Customer Service, Administrative