INBOUND SALES ASSOCIATE - CANTEEN (REMOTE) - Compass Group : Job Details

Salary: $55,000 - $60,000 + incentive

Compass Corporate is a leading foodservice and support services company with a large national presence. We have over 284,000 US associates in award-winning operations across 50 states. Join the Compass family today to help deliver great people, great service, and great results.

The Inbound Sales Associate is responsible for responding to and qualifying inbound leads across various digital and phone channels. This role is often the first human interaction a prospect has with our brand, making responsiveness, professionalism, and follow-through essential. Inbound Sales Associates ensure timely lead follow-up, assess fit and interest, and route qualified opportunities to the appropriate sales team for further engagement.

• Respond promptly to inbound leads via email, phone, web forms, and other platforms.
• Qualify leads based on predefined criteria and determine next steps for routing.
• Maintain detailed records of lead interactions and outcomes in CRM and supporting tracking files.
• Collaborate with SDRs and RSDs on handoff processes and opportunity tracking.
• Meet or exceed daily follow-up, response time, and qualification targets.
• Ensure a positive and professional customer experience in every interaction.
• Monitor lead sources and provide feedback on trends or recurring inquiries.
• Support Inbound team with preparing and sharing weekly lead activity reports.
• Participate in regular team meetings to stay aligned on priorities and updates.

• Responsiveness
• Customer Focus
• Active Listening
• Attention to Detail
• Communication
• Follow-Through
• Integrity
• Organization
• Adaptability
• Process Discipline
• Team Collaboration

• Lead Qualification
• Speed-to-Lead Execution
• CRM Proficiency
• Written and Verbal Communication
• Intake and Triage
• Data Entry
• Organization
• Time Management
• Decision-Making
• Prospect Engagement

• Bachelor's degree preferred or equivalent professional experience
• 1-2 years of experience in a sales support, customer service, or lead qualification role
• Proven success meeting response time and lead conversion benchmarks
• Strong communication and interpersonal skills
• Experience with CRM platforms and basic reporting
• Detail-oriented, organized, and comfortable working remotely

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1460881

Compass Corporate

Applications are accepted on an ongoing basis.

Compass Group is an equal opportunity employer. All applicants and associates are treated fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.