INBOUND SALES ASSOCIATE - CANTEEN (REMOTE) - Michigan Staffing : Job Details

Compass Corporate Salary: $55,000 - $60,000 + incentive

As the leading foodservice and support services company, Compass Group USA is known for its great people, great service and great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and createnew opportunities for innovation. Join the Compass family today!

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

The Inbound Sales Associate is responsible for responding to and qualifying inbound leads across various digital and phone channels. This role is often the first human interaction a prospect has with our brand, making responsiveness, professionalism, and follow-through essential. Inbound Sales Associates ensure timely lead follow-up, assess fit and interest, and route qualified opportunities to the appropriate sales team for further engagement.

• Respond promptly to inbound leads via email, phone, web forms, and other platforms.
• Qualify leads based on predefined criteria and determine next steps for routing.
• Maintain detailed records of lead interactions and outcomes in CRM and supporting tracking files.
• Collaborate with SDRs and RSDs on handoff processes and opportunity tracking.
• Meet or exceed daily follow-up, response time, and qualification targets.
• Ensure a positive and professional customer experience in every interaction.
• Monitor lead sources and provide feedback on trends or recurring inquiries.
• Support Inbound team with preparing and sharing weekly lead activity reports.
• Participate in regular team meetings to stay aligned on priorities and updates.

• Responsiveness
• Customer Focus
• Active Listening
• Attention to Detail
• Communication
• Follow-Through
• Integrity
• Organization
• Adaptability
• Process Discipline
• Team Collaboration

• Lead Qualification
• Speed-to-Lead Execution
• CRM Proficiency
• Written and Verbal Communication
• Intake and Triage
• Data Entry
• Organization
• Time Management
• Decision-Making
• Prospect Engagement

• Bachelor's degree preferred or equivalent professional experience
• 12 years of experience in a sales support, customer service, or lead qualification role
• Proven success meeting response time and lead conversion benchmarks
• Strong communication and interpersonal skills
• Experience with CRM platforms and basic reporting
• Detail-oriented, organized, and comfortable working remotely

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.

Req ID: 1460881

Compass Corporate Miranda Carteret