Inbound Outbound Queue Associate - Fully Remote - CVS : Job Details

This position is for an Inbound/ Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must. Promotes/ supports quality effectiveness of healthcare services. Required Qualifications 1 years of call center experience . years of medical/ healthcare experience . years of Data entry experience. Preferred Qualifications. At least 2-4 years experience as an as a medical assistant, office assistant or other medical role experience is preferred. Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. Computer literacy to navigate through internal/ external computer systems. Ability to effectively participate in multi-disciplinary team including internal and external participants. Familiarity with basic medi...Associate, Customer Service, Remote, Healthcare, Office Assistant, Retail, Medical