Inbound Customer Service Representative & Outbound Collector - Spectraforce Technologies : Job Details

Position Title: Inbound Customer Service Representative & Outbound Collector

Work Location: Ankeny Iowa 50021

Assignment Duration: 7+ months

Work Schedule: M-F 7-3:30, 8:00-4:30 & 8:30-5:00 Shifts; Two of these will be for Inbound and one for Outbound collections.

Position Summary:Answer inbound phone calls from internal and external customers

Key Responsibilities:

• Process customers payments

• Make credit release decisions following procedures

• Refer customer disputes to field personnel for final resolution

• Make payment arrangements on delinquent accounts

• Escalate customer disputes and collections situations as necessary

• Assist team in meeting inbound service level standard

• Responsible for the investigation and analysis of credit information while working within established guidelines

• Contact customers regarding delinquent payments and assists in the collection of past due accounts

• For Outbound Collections: Credit limit assessments

• Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc)

• Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc)

• Work set # of accounts each day and note all efforts

• Have candidates tested for Customer Service Scenarios. Microsoft Basics, and Basic Typing required