Inbound Customer Care Agent - MCI : Job Details

Handle inbound and outbound calls in a courteous, timely, and professional manner. Resolve customer concerns with a focus on first-call resolution. Research internal systems to locate missing information and collaborate with other departments as needed. Accurately document customer interactions and claims. Use training and knowledge base tools to answer questions while following scripts, policies, and procedures. Maintain confidentiality and handle sensitive information with care. Escalate complex issues to the appropriate team or supervisor. Stay current with program updates by attending training sessions and reviewing new materials. Meet all attendance and scheduling requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into custom...Customer Care, Agent, Retail, Customer, Training