Inbound Call Center Agent - Careington International : Job Details

For more than 45 years, Careington has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing and more. Careington's U.S. based Customer CARE team supports 30 million members and thousands of clients across the Careington companies and brands nationwide. Based in Frisco, TX, the contact center is home to over 100 dedicated Customer CARE representatives who provide live-agent assistance for product education, account maintenance, eligibility verification, provider searches, fulfillment requests, claims inquiries and other concierge services. Careington International Corporation is seeking energetic, career-oriented Call Center Agents to work 40 hours per week, onsite, Monday through Friday at 6435 Flyers Way, Frisco, TX 75033. Candidates must live in the DFW metroplex and work onsite; no remote options are available. The Opportunity:

• Hourly wage: $17.00 dollars per hour with a potential increase to $18.00 dollars per hour after six months, based on performance and attendance
• Location: 6435 Flyers Way, Frisco, TX 75033
• Training: 11 days of training from 8:00 a.m. - 4:30 p.m., Monday to Friday at the above location. 100% attendance required.
• Additional Training: up to 3 weeks pending evaluation from contact center supervisor.
• Bilingual Bonus: Possible pay increase for Bilingual (English Spanish) speakers after evaluation

Roles & Responsibility:

• Ability to use multiple computer screens with up to six software applications open at once to toggle through during inbound phone calls from customers or providers
• Experience working with MS Office Suite (Word, Excel & Outlook)
• Professional, patient, and helpful phone manner with the ability to build strong customer relationships is vital for success
• Prior Call Center experience is preferred for this opportunity
• Bi-lingual (Spanish) is a plus

Requirements:

• Employment interviews will be conducted onsite at 6435 Flyers Way Frisco, TX 75033.
• This job requires you to work five days per week, Monday through Friday at the above address.
• Required to use a wired headset
• Able to pass a drug screen and background check

Benefits:

• This is a full-time position with benefits available to you and dependents on the first day of the month following 60 days of employment.
• Accumulated paid time off, 11 paid holidays each year, access to a 401K plan with Fidelity, and ability to advance your career within the company.
• Pay days are the 15th and last day of each month

Please the watch the video link listed below for more information about this role at Careington International Corporation in Frisco, TX Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.