Implementation Specialist - Keeper.app : Job Details

Join to apply for the Implementation Specialist role at Keeper.app

Join to apply for the Implementation Specialist role at Keeper.app

This range is provided by Keeper.app. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

About KeeperBookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that.With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.Founded in 2021, Keeper has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.We're bringing on dozens of new customers each month – you will be the first point of contact for small to mid-sized firms looking to start their journey with Keeper.What You'll Do

• Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
• Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
• Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
• Maintain a high renewal rate after initial three month implementation period (80-85%)
• Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
• Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
• Document best practices and help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
• Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap

Who You Are

• 2-3 years of experience in a customer-facing role at an early-stage SaaS startup
• Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
• Keen attention to detail, thoughtfulness, and a customer-centric mindset
• Knack and passion for process improvement, documentation, and increasing operational efficiencies
• Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
• Accounting/finance experience is preferred; interest in learning the space is required

Benefits

• Competitive pay and equity
• Unlimited PTO
• Health, dental, and vision insurance

Keeper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.Compensation Range: $70K - $90K

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesAccounting

Referrals increase your chances of interviewing at Keeper.app by 2x

Get notified about new Implementation Specialist jobs in New York, NY.

New York, NY $90,000.00-$110,000.00 1 month ago

New York, NY $100,000.00-$115,000.00 3 months ago

Project Implementation & Delivery Consultant (Senior Distributor Operations Manager)

New York, NY $120,000.00-$120,000.00 1 week ago

Senior Implementation Project Manager / Healthcare

Newark, NJ $100,000.00-$125,000.00 1 day ago

Senior Implementation Project Manager / Healthcare

Brooklyn, NY $100,000.00-$125,000.00 1 day ago

New York, NY $85,000.00-$120,000.00 1 month ago

Manager, Site Reliability Engineer (ServiceNow)

Englewood Cliffs, NJ $140,000.00-$175,000.00 1 week ago

New York, NY $70,000.00-$80,000.00 3 weeks ago

SAP Business One Implementation Consultant

Harrison, NY $70,000.00-$77,000.00 1 week ago

Sr. Manager, IT Software Implementation - USA Remote

Newark, NJ $140,000.00-$150,000.00 5 hours ago

Sr. Manager, IT Software Implementation - USA Remote

New York, NY $140,000.00-$150,000.00 1 day ago

Sr. EPMO Project Manager (REMOTE) - Must Have ERP Implementation Exp.

Passaic County, NJ $76,000.00-$132,000.00 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr