Implementation Consultant - Kindsight : Job Details

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About KindsightKindsight builds technology that helps nonprofits make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. Kindsight's ascend is a purpose-built constituent management software that corrals all of that donor information and campaign tracking into one place. Kindsight's iwave is a donor prospect research tool that offers proactive insights and real-time donor intel, with 1.5 billion wealth and philanthropic records. Meanwhile, Kindsight's generative AI builds campaigns and creates personalized, meaningful content drafts at scale - in your unique voice and tone. Kindsight's Fundraising Platform pulls all this functionality into one place, offering the first and only fundraising CRM with built-in donor scores and insights, powered by data from trusted external sources.

JOB TITLE: Implementation ConsultantDEPARTMENT: ServicesREPORTS TO: Functional ManagerJOB STATUS: Full Time (Salary)LOCATION: Remote (USA or Canada)About KindsightKindsight builds technology that helps nonprofits make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. Kindsight's ascend is a purpose-built constituent management software that corrals all of that donor information and campaign tracking into one place. Kindsight's iwave is a donor prospect research tool that offers proactive insights and real-time donor intel, with 1.5 billion wealth and philanthropic records. Meanwhile, Kindsight's generative AI builds campaigns and creates personalized, meaningful content drafts at scale - in your unique voice and tone. Kindsight's Fundraising Platform pulls all this functionality into one place, offering the first and only fundraising CRM with built-in donor scores and insights, powered by data from trusted external sources.Position Summary:Our Implementation Consultants play a pivotal role in ensuring the successful end to end implementation of theascend software for our customers. This role involves understanding client requirements, configuring thesoftware system to meet those needs, training end-users, and providing ongoing support throughout theimplementation process to ensure successful adoption and utilization. The ideal candidate will have a strongbackground in Salesforce, excellent problem-solving skills, and the ability to engage in multiple projectssimultaneously.What You'll Do:

• Lead detailed functional requirement-gathering sessions and sprint meetings with stakeholders to

document functional specifications, ensuring alignment with customer business goals

• Develop solution design documents and estimate level of effort
• Configure and customize ascend and Salesforce client requirements and acceptance criteria
• Provide functional support data conversion and integration workstreams, ensuring the accuracy and

integrity of client data during the transition.

• Create Salesforce reports
• Develop and deliver training sessions for end-users, administrators and trainers to ensure effective

system use and adoption

• Lead ascend and Salesforce reporting overviews
• Complete ascend upgrades and perform regression testing
• Provide go-live support, troubleshooting issues, and delivering solutions to maintain client

satisfaction and system efficiency

• Some travel to conferences and customer sites may be required

What We're Looking For:

• Bachelor's degree (or equivalent)
• 3+ years as a Salesforce Consultant
• Salesforce Administrator Certification
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with

customers at all levels.

• Strong problem-solving abilities, with a proactive and resourceful approach to addressing customer

needs and challenges.

• Exceptional organizational and time management skills
• A highly driven and motivated individual that is comfortable working independently
• Advancement/Fundraising/Higher Education/Grateful Patient

program experience a plus

• Experience with third party applications like Blackthorn, Formstack, Conga a plus

Powered by JazzHRiVHhcK6Xcy

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesInternet Publishing

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