The Implementation Consultant is a highly visible, client-facing position that significantly influences the success of our clients. Consultants advise and guide customers through the software implementation lifecycle, assisting in their transition from their old solutions to new Tyler products. They are committed to delivering high-quality, product-oriented software solutions that meet business needs.
The Consultant partners with clients to understand workflows, business, and technical requirements, ensuring that the Tyler software solution aligns with the scope, intended use, design, and contractual obligations.
Successful Consultants aim for excellence in delivery and interactions, adhering to best practices, demonstrating attention to detail, fulfilling commitments, modeling accountability, and communicating transparently.
As an Implementation Consultant, you will be encouraged to learn, grow, innovate, and share your experience and perspectives. You will be part of a supportive, engaging community of passionate professionals.
Key Responsibilities
Represent Tyler's Mission, Vision, and Values in interactions.Provide an exceptional client experience through high-quality software implementation and consulting services.Deliver professional services such as product demonstrations, process consultations, and client education on Tyler software products.Educate users on software functionality, data entry, system administration, security, and permissions.Analyze client business models to document requirements regarding Tyler products.Recommend new approaches to optimize client workflows with software solutions.Document business and technical requirements for software design and configuration.Guide clients through data mapping and assist with data conversion processes.Support data review and issue resolution during data conversion.Troubleshoot client issues and collaborate with other departments for resolution.Maintain documentation and communicate project updates.Assist with testing and development of training programs.Travel extensively to client sites.Perform additional duties as assigned.Complexity
The role requires demonstrating understanding of business processes, building client relationships, managing multiple tasks, and working under pressure. It involves collaboration, problem resolution, and continuous process improvement.
Education, Experience, and Skills
- Bachelor's degree or equivalent experience.
- At least three years of experience implementing enterprise software.
- Familiarity with SaaS applications.
- Minimum of one year as an Associate Implementation Consultant or similar experience.
- Experience with business process analysis and implementation.
- Strong communication, presentation, and interpersonal skills.
- Proficiency with computer systems and Microsoft Office.
- Ability to travel up to 50%, with project-dependent variations.
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