Identity & Access Management (IAM) Operations Associate - Sheetz : Job Details

This position offers a base hourly range of $20.96 - $38.09 per hour, depending on experience and qualifications, plus bonus based on company performance. One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there's more - A LOT more... like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts! This position qualifies for a remote work arrangement within our 7 state footprint (PA, OH, MI, WV, VA, MD, NC). This is a first shift position working 6:00am - 3:00pm. OVERVIEW Provide end user support and troubleshooting for IAM-related requests and incidents, such as account management, password management, access lifecycles, authentication and authorization throughout access management platforms, entitlement management, and non-employee identity management, across the organization. Assist in maintaining compliance with security policies, implementing process improvements, and support IAM solutions to enhance identity and access operational efficiency. RESPONSIBILITIES (other duties may be assigned) 1. Serve as initial technical resource for routine Identity and Access Management tasks, ensuring timely resolution. 2. Utilize basic knowledge of IAM Operations processes to participate, support, and assist in the refinement of processes and documentation. 3. Monitor IAM systems, processes, and workflows for alerts, trends, or anomalies and escalate as needed. 4. Assist in maintaining standard operating procedures (SOPs), workflow documentation, end-user training materials, and job aids for identity operations tasks to deliver consistent and scalable experiences. 5. Assist in Implementation, Deployment, and Documentation projects, as assigned. 6. Collaborate with senior IAM team members regarding identity-related issues. 7. Provide evening and weekend on call/issue support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time. QUALIFICATIONS (Equivalent combinations of education, licenses, certifications and/or experience may be considered. Two years of experience is equivalent to one year of college/trade school) Education • Associate's degree in Computer Science, Management Information Systems, Computer Engineering, or related field is required Experience • Minimum 1 year experience in Identity and Access Management or related field using IAM platforms, solutions, and technologies (SailPoint, BeyondTrust, Saviynt, Delinea, ForgeRock, Ping Identity, Okta, CyberArk, Duo, Entra, Active Directory, etc.) required. • Previous experience with service management tools and reporting (ServiceNow, Jira, ManageEngine, etc.) required. • Previous experience maintaining IAM principles within core concepts (Lifecycle Management, Access Management, Identity and Access Governance, and Privileged Access Management) required. Licenses/Certifications • HDI or Cyber Operations, IAM, or similar certification is preferred. Tools & Equipment • General Office Equipment ACCOMMODATIONS Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.