Hybrid role- Veterinary Assistant/Client Care Representative - Ethos Veterinary Health : Job Details

Dual Role Opportunity: Veterinary Assistant / Client Care Representative

Premier Veterinary Group by Ethos is growing in Mundelein, IL, and we're looking for a dedicated individual to join our outstanding team in a unique dual-role position as a Veterinary Assistant / Client Care Representative. If you have experience in either client service or veterinary careand are eager to grow in boththis is a great opportunity to expand your skills in a supportive, team-first environment.

About Us

We believe that veterinarians, pets, and pet owners all deserve premier experiences. Our work is guided by respect, honor, and dignityfor our clients, patients, and each other. At Premier, every team member plays a key role in shaping that experience.

About the Role

This dual-role position offers the opportunity to contribute to both patient care and client service. You'll alternate between providing hands-on support to our veterinary team and managing front desk responsibilities, depending on the needs of the hospital.

The individual selected for this role will be enrolled in our Certified Veterinary Assistant Program through VetBloom, with the goal of progressing toward a future role as a Veterinary Technician. This is a great opportunity for someone looking to build a long-term career in veterinary medicine.

Veterinary Assistant Duties Include:

• Animal restraint and husbandry
• Administering oral medications
• Assisting veterinary staff with procedures
• Stocking supplies & maintaining a clean, safe work environment
• Basic record keeping

Client Care Duties Include:

• Greeting clients and managing check-ins
• Answering phones and routing calls
• Scheduling appointments
• Processing payments and invoices
• Managing records (scanning, filing, data entry)
• Keeping the lobby and front desk tidy and welcoming

About You

We're looking for someone who is:

• Experienced in either veterinary assisting or client care (healthcare or veterinary preferred)
• Customer service-focused and compassionate
• Comfortable working evenings, weekends, and holidays
• A strong communicator (bilingual a plus!)
• Organized, adaptable, and self-motivated
• Able to multitask in a fast-paced, emotionally sensitive environment
• Capable of handling/restraining animals up to 50 lbs

Why Join Us?

We offer a collaborative, growth-minded environment with access to continued education and a wide range of benefits.

• Medical (including 100% employer-paid plan option), dental, vision
• Disability and life insurance
• 401(k) with match
• Flexible spending accounts
• Paid time off & holiday pay
• Uniforms provided
• CE allowance + full access to VetBloom (veterinary learning platform)
• Employee Assistance Program (EAP)

Ready to bring your passion for animals and people to the next level? Apply today and join a team that believes in premier care for pets and premier support for each other.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.