Humanitarian Operations Center (HOC) Support Specialist - Safe Reach Solutions : Job Details

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SummarySafe Reach Solutions, LLC, a trusted provider of operational and security support services, delivers expert planning, logistics, and strategic support to organizations operating in some of the world's most challenging environments. Whether supporting commercial ventures, government missions, or humanitarian operations, we specialize in crafting tailored solutions that meet real-time, on-the-ground demands with precision, adaptability, and integrity.

DescriptionWe are seeking motivated and detail-oriented early-career professionals to join our Humanitarian Operations Center (HOC) Support team. These individuals will play a critical role in maintaining 24/7 situational awareness and coordination across global operational sites. This position is ideal for professionals with 3–5 years of experience, particularly those with a background in international humanitarian efforts, NGOs, or governmental agencies. Successful candidates will thrive in dynamic, high-stakes environments where effective communication, critical thinking, and mission support are essential.This role is located onsite in the Middle East. Travel may be required 50% to 100% of the time.

Roles & Responsibilities

Requirements

Basic Qualifications

• Bachelor's degree in international relations, political science, emergency management, or a related field, or equivalent professional experience.
• 3–5 years of relevant experience in operations, security, or communications support.
• Experience supporting field operations in conflict zones, disaster response, or high-risk environments, especially in the Middle East.
• Demonstrated ability to operate in fast-paced, high-pressure environments.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and experience with situational awareness or incident management tools.
• Willingness to work rotating shifts, including nights, weekends, and holidays, in support of 24/7 operations.
• Able to travel or deploy to international field locations as needed.
• Must be willing to travel internationally, including active conflict zones. Travel may range from 50% to 100% of the time, depending on operational needs and assignment schedules.
• Must be a U.S. Citizen.

Preferred Qualifications

• Prior experience with major international NGOs (e.g., Save the Children, Doctors Without Borders, CARE) and/or United Nations agencies (e.g., UNICEF, UNHCR, UN Women) strongly preferred.
• Familiarity with global security dynamics and risk assessment frameworks.
• Experience in an operations center, dispatch, or emergency management environment.
• Multilingual abilities, especially in high-risk regional languages (Arabic strongly preferred).
• Previous deployment or field experience in austere or conflict-affected environments.
• Certification in emergency management, security operations, or crisis communications (e.g., ICS, NIMS, CEM).

Physical & Travel Requirements

• This role requires extensive international travel, including active conflict zones. Travel may range from 50% to 100% of the time, depending on operational needs and assignment schedules.
• Candidates must be physically capable of working in demanding environments, including those with limited infrastructure and elevated safety risks.
• The position involves frequent standing, walking, and physical activity throughout the day.
• Candidates must be able to lift and carry up to 50 pounds unassisted.
• Assignments may involve deployment to regions experiencing active conflict or instability, including designated war zones. All employees must comply with company safety protocols and training requirements related to high-risk travel.

Safe Reach Solutions (SRS) is an equal opportunity employer. We are committed to creating a workplace that respects and values diversity and where all individuals are treated with dignity and fairness. Employment decisions are made based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable laws.

SRS promotes an inclusive culture and is dedicated to providing a work environment free from discrimination, harassment, or retaliation.