Human Services Manager - Prince William County VA : Job Details

Salary: $91,162.50 - $152,509.50 Annually Location : Manassas, VA Job Type: Full-Time (FT) Job Number: 202509938 Department: SOCIAL SERVICES Division: CHILDREN'S SERVICES ACT Opening Date: 07/30/2025 Closing Date: 8/13/2025 11:59 PM Eastern GRADE: C52 Introduction Are you a dedicated human services professional with a passion for making a difference in the lives of children and families? Prince William County Department of Social Services is seeking an experienced and dynamic Human Services Manager to lead the administration of the Children's Services Act (CSA) program. This leadership role offers a unique opportunity to coordinate cross-agency services, manage public resources responsibly, and ensure high-quality, family-centered outcomes for youth involved in behavioral health, foster care, and special education services. If you are ready to bring your expertise, innovation, and collaborative spirit to a vital community program, we invite you to join our team. About This Role: The CSA Human Services Manager plays a vital role in ensuring that at-risk youth and families receive high-quality, cost-effective services under the CSA. This position is responsible for monitoring the quality and appropriateness of treatment foster care, residential placements, and community-based services through utilization review, site visits, and data analysis. The manager works closely with partner agencies and service providers to promote accountability, improve outcomes, and support a coordinated system of care. Strong collaboration, facilitation, and analytical skills are essential, along with in-depth knowledge of the Virginia CSA system, behavioral health, and family systems. This role also assists in provider management, contract oversight, and CSA program operations. This is a dynamic opportunity for a human services professional to influence service quality and system efficiency for vulnerable youth in the community. Key Responsibilities

• Assess high acuity youth needs, monitor appropriateness of services, and recommend transitions or step-downs of residentially placed youth. Ensure services align with clinical goals and CSA policies.
• Perform routine and targeted utilization reviews, including participating in provider treatment team meetings, site visits, file audits, and providing recommendations for step-down or transition services to Family Assessment and Planning Team (FAPT).
• Analyze quantitative and qualitative data to identify trends, measure outcomes, and inform continuous quality-improvement and cost-reduction strategies.
• Reviews provider invoices for compliance with contracted rates, authorized services, and documentation requirements, and resolves discrepancies as needed. Prepares and submits invoices to the finance team for final processing and reimbursement, supporting fiscal accountability and timely payments.
• Collaborate and coordinate regularly with case managers from core CSA agencies (community services board, juvenile justice, social services, and public schools) to ensure integrated service planning.
• Provide technical assistance and consultation to agency partners, vendors, and stakeholders regarding best practices and CSA policy.
• Serve as liaison to state CSA offices and participate in statewide initiatives or training

Minimum Requirements: High school diploma or G.E.D. and 7 years of related human services experience. Preferences:

• Bachelor's degree or higher in human services or a related field.
• Experience with conducting utilization reviews and evaluating service plans for youth receiving behavioral health, residential, or foster care services.
• Strong skills in group facilitation.
• Strong ability to collaborate with others while balancing competing interests.
• 3 years or more of experience in the following areas:
• CSA
• Foster Care
• Mental/Behavioral Health
• Community agencies and resources
• Children Services Act policy and procedures and state-specific regulations
• 3 years or more of experience working with the FAPT and Community Policy and Management Team (CPMT).
• 2 or more years in a management/supervisory role.

Special Requirements (if applicable): All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster. Candidates must pass criminal history, child protective services, and DMV background checks. The Prince William Department of Social Services may not employ resource/foster parents for youth in the Prince William foster-care program. Resource/foster parents for youth from other localities are welcome to apply. Work Schedule: Monday through Friday, 8:30 am to 5:00 pm. This is a hybrid position that requires in-person attendance at meetings and oversight of staff. Telework is available when applicable to the work schedule and may revert to in-office if business needs change. Starting Salary Range: $91,162.50 - $121,836.00/yr. We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for additional information. NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SEE YOURSELF HERE! Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan. Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates. 01 By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02 Are you currently a resource/foster parent for a child in PWC DSS foster care program?

• Yes
• No

03 Please indicate your highest level of completed education in human services or a related field (e.g., Social Work, Public Administration). Note: Be sure to include education details in your application.

• Bachelor's degree or higher in human services related field
• Bachelor's degree in a non-related field
• Associate degree in a human services related field
• High school diploma or GED
• None of the above

04 This position requires 7 years of related human services experience. Please select the choice that quantifies your experience. Note: Be sure to include the work history details in your application.

• 7 or more years of experience
• 4-6 years of experience
• 3 years or less
• No experience

05 Please indicate your years of experience with Foster Care:

• 3 or more years of experience
• 1-2 years of experience
• No experience

06 Please indicate your years of experience with mental and behavioral health:

• 3 or more years or experience
• 1-2 years of experience
• No experience

07 Please indicate your years of experience with community agencies and resources:

• 3 or more years of experience
• 1-2 years of experience
• No experience

08 Please indicate your years of experience with CSA policies and procedures, and state-specific regulations:

• 3 or more years of experience
• 1-2 years or experience
• No experience

09 Please indicate your level of experience working with the Children's Services Act (CSA), including involvement with the Family Assessment and Planning Team (FAPT) and Community Policy and Management Team (CPMT).

• 3 or more years of experience
• 1-2 years of experience
• No experience

10 Please quantify your management/supervisory experience.

• 3 or more years of experience
• 2 years of experience
• 1 year or less
• No experience

11 How would you rate your experience with conducting utilization reviews and evaluating service plans for youth receiving behavioral health, residential, or foster care services?

• I have conducted utilization reviews and made clinical recommendations for service plans
• I have participated in utilization reviews or plan evaluations
• I have assisted with or observed utilization reviews, but not led the process
• No experience

12 Do you understand that the starting salary range is $91,162.50 - $121,836.00?

• Yes
• No

Required Question