Human Resources Coordinator - AFNI : Job Details

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Position Purpose: The Human Resources Coordinator is an employee champion and provides guidance regarding HR policy and administration, employee relations, and performance management. The incumbent maintains employee records and monitors employee relations procedures. The HR Coordinator may also provide business partner support for action planning, focus groups and process review.

*Position is on-site in our Bloomington, IL contact center.*

• Monitors and maintains HRIS records including processing for new hires, separations and status changes. Conducts new hire orientations, employee focus groups & feedback sessions and exit interviews. Creates and audits employee relations policy and procedure.
• Partners with operations to administer performance management at agent and first line leader levels. Includes process and document review and data analysis to ensure consistency.
• Supports business initiatives via engaged employees. Initiates and/or monitors survey action plans to increase engagement, productivity, & retention while improving customer service.
• Works closely with 1st line management and agents to improve work relationships, build morale, and increase productivity and retention. Maintains and coordinates employee recognition programs.
• Engages with HR team members to conduct investigations and respond to employee relations issues, including employee complaints, harassment allegations, and civil rights complaints. Additionally, may conduct and document employee investigations including next steps and recommended actions.
• Facilitates the internal requisition process for non-agent positions. Provides periodic support to Talent Acquisition during critical needs hiring.

Description Salary Range: $48,000 - $60,000 Position Purpose: The Human Resources Coordinator is an employee champion and provides guidance regarding HR policy and administration, employee relations, and performance management. The incumbent maintains employee records and monitors employee relations procedures. The HR Coordinator may also provide business partner support for action planning, focus groups and process review. *Position is on-site in our Bloomington, IL contact center.* Essential Functions and Responsibilities:

• Monitors and maintains HRIS records including processing for new hires, separations and status changes. Conducts new hire orientations, employee focus groups & feedback sessions and exit interviews. Creates and audits employee relations policy and procedure.
• Partners with operations to administer performance management at agent and first line leader levels. Includes process and document review and data analysis to ensure consistency.
• Supports business initiatives via engaged employees. Initiates and/or monitors survey action plans to increase engagement, productivity, & retention while improving customer service.
• Works closely with 1st line management and agents to improve work relationships, build morale, and increase productivity and retention. Maintains and coordinates employee recognition programs.
• Engages with HR team members to conduct investigations and respond to employee relations issues, including employee complaints, harassment allegations, and civil rights complaints. Additionally, may conduct and document employee investigations including next steps and recommended actions.
• Facilitates the internal requisition process for non-agent positions. Provides periodic support to Talent Acquisition during critical needs hiring.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. Requirements Minimum Job Requirements (Education, Experience, Skills):

• Associates degree or equivalent experience. Bachelors degree with emphasis in human resources studies preferred.
• One to three years of human resources or other relevant experience preferred.
• Demonstrated proficiency with Microsoft Office 365. HRIS and corresponding applicant tracking system experience a plus.
• Strong verbal and written communication skills.
• Tailors communication to audience needs.
• Ability to self-direct and handle multiple tasks and shifting priorities.
• Strong organization skills and the ability to pay attention to detail.
• Keeps business partners informed of status and progress.
• Seeks collaborative solutions to address organizational needs.
• Builds cross functional relationships and demonstrates emotional intelligence.
• Can articulate through process and rationale behind decision making.
• Demonstrates advanced levels of interpersonal, consulting and coaching capabilities.

Physical Demands: Not Applicable. Working Conditions and Environment: Incumbent works in a temperature-controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Insurance, Outsourcing and Offshoring Consulting, and Telecommunications

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