Human Resources Business Partner - Petfolk : Job Details

Location: New York City, NY (On-site)Department: Human ResourcesReports to: Director, Human ResourcesEmployment Type: Full-Time, ExemptTravel Requirement: Up to 10%

At Petfolk, we're transforming the future of pet care—one happy team member at a time. Our people are at the heart of what we do, and we're looking for an HR Business Partner who knows how to support, empower, and scale an engaged and high-performing team.

This is not your typical corporate HR role. You'll be hands-on in everything from employee relations to onboarding, data integrity, and compliance. You'll help build and streamline our people operations so that Petfolk can keep growing—without ever losing our human (and pet-friendly) touch.

Be the welcoming committee: Own and coordinate the onboarding experience—from background checks to system setup to making sure Day 1 feels like Day Wow.

Keep it clean and compliant: Maintain accurate employee data in our HRIS (Rippling), manage leaves of absence, and support workers' compensation and OSHA reporting.

Support managers (and keep things human): Be a trusted advisor for performance conversations, employee relations, and people coaching.

Drive performance: Coordinate our performance review cycles and support feedback culture.

Listen and act: Launch and analyze engagement and pulse surveys, spot trends, and help managers create action plans that stick.

Dot the I's, cross the T's: Respond to unemployment claims, prep compliance reports, and support audits with precision and professionalism.

Build the playbook: Maintain up-to-date SOPs and help us continuously improve HR workflows as we grow.

5+ years of progressive HR experience with strong employee relations and HRIS knowledge

Bachelor's degree in HR, Business, Psychology, or related field

PHR, SHRM-CP, or similar HR certification (strongly preferred)

Experience in a high-growth or multi-location company (bonus if it's in pet care, healthcare, or hospitality)

Deep understanding of employment law, compliance, and best practices

High EQ, strong communication skills, and the confidence to advise leaders at all levels

A proactive mindset, love for process improvement, and a soft spot for spreadsheets and systems

Comfort with using (and championing) new tools, including AI, to streamline and elevate people operations

This is a full-time, on-site role based in New York City with occasional travel (up to 10%) to our HQ and Pet Care Centers.

We're on a mission to reimagine the pet care experience—for pets, their parents, and the people who care for them. When you join our team, you're not just doing a job—you're helping build something meaningful.

Compensation & Benefits:-The base salary range for this role is $90,000 – $115,000, depending on experience and qualifications. In addition, we offer a comprehensive benefits package.

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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PetFolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

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