Human Resources Associate (100% Remote) - Aston Carter : Job Details

6-month contract - 100% remoteAston Carter is partnered with a patient-centered healthcare provider that is looking for a temporary Human Resource Associate!Description:Support of caregivers and core leaders on Tier 3 tickets passed from IBM, escalation follow-up and significant effort to support Tier 2 compensation simplification questions.Planning for high volume of compensation questions for caregivers that have a change requiring mitigation AND those that have a positive change. The OD-Service team will be responsible for Tier 2 supportHow many years of Experience:6 – 12 months of RC experience1 “5 Perfect Fit Questions”1. Test the job description:6 – 12 agency recruiting experience for Associate level. 6 – 12 month RC experience. Management experience in food/beverage. Someone who had an internship.2. What will this employee's first day responsibilities be:First 2 weeks – in training for small training that will be paired with most experienced people to go through series of training of systems, work with each on similar questions in chats, trainers will move them along. In a perfect world, it will be accelerated – candidates will be specialized in different departments/roles- Wants to do groups of 3 – 53. How is performance measured in this role:Feedback from training team – are they catching on quickly, are they asking the same questions. Will be taught on how to look at resources for help. Sending info out, managers will get feedback. Average of about Entry Associates 30-40 cases, for Mid-associates 25-30 cases. Little slow but that will be doubling in Genesis. Lift in shift – supply chain, finance, HR. Candidates need to be empathetic and wanting to help. Everyone will be in the same boat on learning.4. What does best vs. average look like in this role?Attention to detail, willingness to collaborate, can't hide behind the scene, demonstrating resourcefulness, speaking up when they have a question. A+ - demonstrated ability to collaborate, excellent communication, attention to organization skills, keeping up with the flow. Open to jumping feet first and learning.5. Are there any disqualifiers for this role?Wouldn't love contract but can beneficial.- Someone who needs complete structure and mentorship.Candidates cannot have any time off in contract periodMust work M-F; 8am – 5pm PST, could be OT but will limitSkills:email, microsoft office, support, customer service, crm, data entryTop Skills Details:email, microsoft office, supportAdditional Skills & Qualifications:Increase support for cutover and Hypercare, the throughput for Tier 3 support will proportionally increase as will the need for escalation research and support and core leader support particularly with pay issues that need to be resolved quickly while having to research in several systems. Typical Tier 3 support will take more time due to learning curve during Hypercare period.Increase time to complete work that does not pass-through IBM and is completed by ODS including cert for pay; Field HR supported transactions; supporting IBM in cutover period and catch up from frozen transactions after go-live.Top 3 “must haves” for this position:1. Analytical, organizational, (Mid Level)/analysis, synthesizing, strong CSR skills, MSFT office, Excel (Pivot Tables, Mail Merge, VLOOKUP, X LookUp)Ace management in CRM (Service Now-will be getting emails in CRM), good written communication skills“Wish List” skills:1. Oracle2. WorkDay/LawsonExperience Level:Intermediate LevelAbout Aston Carter:At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email [email protected] ( [email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.