HRConnect Consultant - Customer Experience with German (12 months contract) - Allergan : Job Details

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onTwitter,Facebook,Instagram,YouTubeandLinkedIn.

The HRConnect Consultant acts as the point of contact for employees and managers HR inquiries providing them with outstanding HR service and maintaining high customer satisfaction. In this role, you will help AbbVie colleagues succeed at work by supporting them in resolving HR-related queries and processing transactions as a contractor.

Responsibilities:

• Provide advice to employees and managers related to HR processes, system time and absence tracking, policies, and general questions through various channels like phone, chat, or email.
• Provide accurate, valid, and complete information to the employees by using the right methods and tools (procedures, policies, knowledge databases).
• Navigate employees and managers with self-service transactions and processes.
• Maintain data in our HR system (Workday).
• Manage HR documentation (employment contracts).
• Cooperate closely with colleagues from other HRConnect Teams for outstanding service delivery.
• Initiate conversations with internal and external stakeholders (i.e., Business HR, Benefits, Total Rewards, Finance, and others) to constantly improve service quality and efficiency.
• Actively look for continuous improvement ideas and run some initiatives towards process improvements and automation.
• Keep the process documentation up-to-date.
• Deliver system and process training to new joiners.
• Support any projects run within the Business area.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

• Proven customer service experience (1-3 years).
• Strong written and oral communication skills inEnglish (C1) and German (C1).
• Experience with HR service and processes as well as HRIS tools and systems considered an asset.
• Customer orientation and ability to adapt to the changing environment quickly.
• Team player attitude and transparent communication skills.
• Continuous improvement mindset.
• Experience in project management considered an asset.
• Ability to multi-task, prioritize, and manage time effectively.
• Bachelor's degree.

We offer:

• Chance to become a part of a dynamically growing biopharmaceutical company.
• Friendly organizational culture.
• Hybrid working model (3 days in the office, 2 days from home).
• Training opportunities and professional development.
• Flexible working hours and additional days off (AbbVie Days).
• Charity initiatives incl. Week of possibilities - days of employee volunteering.
• Extensive benefits package (Multisport, private medical care, life insurance).
• Wellness initiatives – global events promoting work-life balance, physical and mental well-being.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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