HR Support Services Specialist - OReilly Auto Parts : Job Details

The HR Support Services (HRSS) Specialist is an integral part of the OReilly Auto Parts HR department. This role acts as the first point of contact for team members needing assistance with HR related issues. The HRSS Specialist effectively communicates with team members by providing accurate and timely responses as well as maintaining a thorough understanding of HR functions. Additionally, this role proactively escalates or redirects questions/issues to the appropriate subject matter expert, as necessary. ESSENTIAL JOB FUNCTIONS - Serve as the first line of contact for team members needing assistance with HR related functions such as criminal background checks, employment verification, I-9 s, onboarding, payroll, PTO, status changes, and rehire eligibility. Triage and respond to incoming calls and correspondence and proactively escalate issues to a subject matter expert as necessary. Actively listen to team members to gain an understanding of the inquiry, and provide courteous feed...Specialist, Support, Customer Service, HR, Team Member, Retail, Automotive