HR Shared Service Specialist - Planet Pharma : Job Details

Job DescriptionOverview Under the direction of the Senior Manager of the HR Shared Services Team, this role will support the daily and cyclical activities of the group. The HR Shared Services Team serves an important role in enabling the efficiency, quality and future of the HR organization. Key Responsibilities • Daily processing of employee lifecycle changes and other data entry into the organization's HR system, SuccessFactors, such as new hire steps, job information updates, position updates and requisition updates. • Perform audits in SuccessFactors to ensure data is accurate and relevant for reporting and analytics. • Manage requests via ticketing system, ServiceNow, to prioritize and complete work within defined SLAs. • Create and revise HR system and operations documentation, job aids and other training materials that reflect current system functionality as well as HR processes and procedures • Communicate updates and process steps to HR stakeholders as part of a partnership for requests of employee data changes in SuccessFactors. To be successful in this role, you will: • Be a curious individual with exceptional attention to detail and a strong desire to learn and provide quality work product • Be willing to develop a thorough understanding of, and act as a key resource for, all HR systems and related processes • Be a team player who believes that no task or ask is too small or too big • Be someone who enjoys helping others and delivering exceptional client service in a fast-paced environment where change is constant • Be open to real-time feedback, coaching, and guidance to help support your success on the team and in the organization Qualifications • BA/BS Degree or equivalent work experience • Prior experience using HR systems and maintaining data integrity, preferably SuccessFactors • Ability to work in a fast-paced environment while maintaining organization and prioritization • Passion for excellence and desire to delight the customer with every contact • Know when to ask for additional support from peers or manager • Strong verbal and written communication skills is a must • Strong Microsoft Office skills (Word, Excel, PowerPoint) • Analytical with strong problem-solving and critical thinking skills • Strong client service skills; ability to establish and maintain effective working relationships • A positive attitude and willingness to do what it takes to get the job done on time • Attention to detail and pride in work Pay ranges between $35-41/hr based on experience Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements. Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.