HR Data Management Manager - Remote - Campus4Tech : Job Details

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Position DescriptionThe HR Data Management Manager position is responsible to manage, guide and organize the team and to lead the daily operations ensuring that service standards are met and HR customers are provided best-in class service.

Position DescriptionThe HR Data Management Manager position is responsible to manage, guide and organize the team and to lead the daily operations ensuring that service standards are met and HR customers are provided best-in class service.It also identifies and provides feedback on service continuous improvement initiatives for driving better outcomes, more efficiency and accountability.Major ResponsibilitiesBuild and maintain a strong team through effective recruiting, training, coaching, team buildingOversee the management of time schedules for the team managing resources around peaks/troughs, holidays etc.Monitor incoming HR transaction requests and team activities and performance on a daily basisSchedule and distribute tasks and projects within the team, plan the work including determining work techniques, equipment, tools and materials required to perform the workEnsure strong quality and that HR service standards are delivered upon and that HR customers are provided best-in class serviceResponsible for data collection and reporting metrics to monitor HR service operational excellence including quality and turnaround timeCoach and train team members to drive improvements and to ensure the highest level of service is delivered along with the efficient operation of the teamBuild Strong Relationships With Other Departments Within The CompanyPromote a service-led continuous improvement culture to achieve high levels of stakeholder serviceServe as an escalation point for the team and interact with various levels within the department for resolutionIdentify and provide feedback on service continuous improvement initiatives and service enhancements based on KPIs, customer feedback and best practice sharing to foster standardization, automation and simplificationContinuously improve and extend our knowledgebase based on feedback from employees and other functional teamsSupport and take part to special project and perform other duties as assignedRequirementsBachelor degree in Human Resources, Business or related fields or equivalent work experience4-5 years of service center experience preferably in HR or related fields and 1-2 years in a leadership roleExcellent verbal and written communication skills and customer-oriented mind-setAbility, competence and confidence to lead peopleAbility to build strong, productive collaborative relationshipsAbility to communicate at all levels in the organization including senior leadersAbility to secure and maintain confidential informationKnowledge of best practices in shared services, leveraging new technologiesContinuous improvement mind-set and capable to identify opportunities for automation, efficiency or employee training and advancementComfortable with heavy use of technology, knowledge of HR systems (ServiceNow and/or Workday is a plus)$(function(){ $( .qualPlaceHolder ).each(function(){ if($(this).parents('#jsLegend').length != 1 || $(this).find('ul').length == 0) { var requested = $(this).attr( requested ); var presented = $(this).attr( presented ); var dynamicId = $(this).attr( id ); var text = $(this).attr( text ); var readOnly = ($(this).attr( edit ) === 'true'); var flexibleScaleLevels = $(this).attr( flexibleScaleLevels ); var flexibleScaleLevelNames = $(this).attr( flexibleScaleLevelNames ); new FG.Qual({ element: $(this), readOnly: readOnly, requested: requested, presented : presented, dynamicId : dynamicId, text : text, flexibleScaleLevels : flexibleScaleLevels, flexibleScaleLevelNames : flexibleScaleLevelNames, }).initialize(); } }) }); Qualification

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionHuman Resources
• IndustriesProfessional Training and Coaching

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