Housing Specialist I - Blue Ridge Community Action : Job Details

Blue Ridge Community Action, Inc. (BRCA) is a private, non-profit organization founded in 1965 to address problems related to poverty in Burke, Caldwell, and Rutherford counties. The BRCA mission statement, Helping People. Changing Lives, embodies the spirit of hope, improves communities, and makes our counties better places to live. We care about the entire community and are dedicated to helping people help themselves and each other. BRCA strives to obtain and maintain agency self-sufficiency, as well as assist employees and low-income residents to obtain and maintain self-sufficiency. Our mission is realized by providing services, advocacy, and support for persons, so they can become economically self-sufficient, improve the quality of their lives, and better provide opportunities for their families.

Under the supervision of the Weatherization Director, the Weatherization Program Specialist I is responsible for conducting Quality Assurance Reviews of Weatherization programmatic files, service, and systems to ensure agency meets highest standards for clients, employees, and other stakeholders. Employee is expected to know and understand the quality standards as applied to program records, operations, systems, etc. Employee must be able to articulate verbally and in writing required reports, correspondence, and processes under the direction of the supervisor. Employee is expected to display honesty and integrity in the performance of all duties. Scheduled reports are expected to be prepared accurately and within the time constraints.

This position is full-time, Monday through Friday, from 8:30 AM to 5:00 PM.

• Conducts quality assurance reviews of Weatherization files in accordance with a prepared schedule. Completes appropriate checklist. Communicates significant issues identified during quality assurance activities. Prepares report of findings, concerns and recommendations.
• Ensures relevant information is accurately entered into various databases.
• Collaborates with team members in analyzing computer data. Ensures all required fields are complete and accurate prior to submitting reports to grantor.
• Reconciles WAP invoices regularly as they are submitted. Report discrepancies to supervisor.
• Conducts WAP Customer Service Survey, compiles responses, and reports findings to supervisor. Follows up on all complaints quarterly.
• Maintains/updates process for logging, reporting, and resolving customer complaints.
• Assist Program Director in responding to complaints. Conducts intake, investigates allegation, interviews potential witnesses, and prepares report on findings with recommendations.
• Systematically track the status of county inspections of mechanical systems and relevant weatherization work.
• Provide administrative support to remote staff as directed by supervisor.
• Generate case-specific mailings to clients, contractors, and other relevant parties as needed.
• Tracks corrective action plans and prepares progress report to Program Director.

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time as assigned by the supervisor.

Education

• Must be at least 18 years of age.
• Must be a high school graduate or equivalent.

Experience

• One year of related experience, or equivalent combination of experience and education or training.

Computer Skills

• To perform this job successfully, an individual should have a working knowledge of the Internet and word processing software.

Certificates & Licenses

• It is the employee's responsibility to obtain and maintain all certifications, training, licenses, health cards, and other relevant credentials at all times.

Other Requirements

• Must be able to work as a team.
• Must be able to relate well to a diverse population.
• Must be able to pass a criminal background record check and substance abuse tests.

Performance Competencies

• Customer Service (35%) Responds effectively to client needs
• Results-Oriented (10%) Completes assignments accurately and on time
• Interpersonal & Self-Management (10%) Works cooperatively and independently
• Communication (15%) Communicates clearly and professionally
• Problem Solving & Judgment (30%) Identifies and resolves issues appropriately

Work Environment & Physical Demands

• Office setting with moderate noise
• Vision requirements: near, distance, and peripheral
• Reasonable accommodations provided when necessary
• Frequent sitting; occasional standing, walking, and lifting (up to 50 lbs)

Conduct Standards

• Maintain confidentiality and professionalism
• Show cultural awareness and respect
• Commit to ongoing improvement and quality service

At-Will Employment Statement

This job description does not constitute an employment contract. Management reserves the right to modify it at any time without notice. Blue Ridge Community Action, Inc. is an at-will employer, meaning either the employee or BRCA may end the employment relationship at any time, with or without cause or notice.