Housing Reservation Specialist: Sunday-Thursday 2 PM-10:30PM - Boston Children's Hospital : Job Details

Department Summary:Coordinates the lodging needs for family housing at The Bon and works to ensure the best possible patient family experience. Providing customer service skills to families traveling 50 miles away or more from the hospital for their child's health care. Including making reservations over the phone or online, explaining the housing program to families, providing tours of the housing facilities and coordinating with vendors like cleaning and linens for the optimal housing experience. Key Responsibilities:Provides positive and effective customer service that supports family housing program. Confirms medical appointments to verify eligibility for lodging. Administers lodging bookings for patient families in property management software. Confirms reservations with families both verbal and email, with accuracy of location and corresponding housing documents. Obtain payment information and run credit/debit card payments when required. Coordinates with insurance for payment,...Housing, Specialist, Customer Service, Reservation, Reservations, Retail, Healthcare, Skills