Housing Program Assistant - HPA - NavitsPartners : Job Details

Job Title: Housing Program Assistant Location: Fairfax, VA Duration: 12 Months Pay Rate: $19.00/hour (W2) Position Summary: A public housing agency in Fairfax, VA is seeking an Housing Program Assistant to support its Homeownership Division with a variety of administrative and customer service tasks. This position plays a vital role in ensuring the efficient daily operation of housing programs by assisting with data management, correspondence, stakeholder communication, and reporting. Key Responsibilities:

• Serve as the first point of contact for customers, stakeholders, and community members
• Communicate professionally and clearly in both oral and written formats with internal and external stakeholders
• Provide administrative support to Homeownership Division staff across multiple projects and duties
• Assist with application intake, data tracking, monitoring, and reporting
• Use Microsoft Word, Excel, Outlook, and Yardi to create, manage, and distribute documents and reports
• Draft and prepare routine correspondence and responses to inquiries across various housing-related programs
• Review, sort, copy, and route incoming mail and requests, identifying time-sensitive materials and appropriate staff follow-up
• Perform related administrative duties as needed

Required Experience & Skills:

• Experience providing excellent customer service via phone, email, and in-person interactions
• Ability to support professional and community stakeholders, including managing correspondence, reporting, data entry, and handling confidential information
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and general office technology
• Strong written and verbal communication skills
• File management, archiving, and ability to work independently or in a team environment

Preferred Qualifications:

• Experience working with housing or community assistance programs
• Background supporting vulnerable populations or working in social services