Housekeeping Manager - GREAT WOLF LODGE : Job Details

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Implements and manages inventory processes through the assistance of the Housekeeping Supervisors. Drives, reviews and ensures proper completion of and alignment to the work order process. Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution. Implements the Director's financial strategy to manage budget and labor, operating expense forecasts. Leads and mentors direct staff and Housekeeping employees, including:Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained. Trains new Pack Members and ensures continued training and development of current staff. Manages and drives training and development of supervisors. Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedba...Housekeeping Manager, Manager, Housekeeping Supervisor, Housekeeping, Staff, Hotel