Hotel Supervisor - Point Place Casino - Turning Stone Enterprises : Job Details

Job Requirements Salary Range: $42,120 to $50,544 yearlyAll Shifts available Join our team as a Hotel Front Desk Supervisor at Point Place Casino, where no two days are the same! You'll be the go-to person for keeping things running smoothly-coordinating team schedules, solving guest issues with a smile, ensuring seamless communication across departments, and making sure every guest feels like a VIP. From managing systems and supplies to prepping for exciting group arrivals, you'll play a key role in delivering a top-tier hotel experience. If you love leading a team, staying organized, and creating memorable stays, we'd love to meet you! What you will do as a Hotel Supervisor:

• Effectively schedules Team Members (when call outs occur) to ensure sufficient front desk coverage at all times.
• Ensures front desk Team Members maintain complete knowledge of and follow all Enterprise and departmental policies and procedures.
• Maintains sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner.
• Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. L.M.S., Electronic Keys, TV System, Datamagin, and Telephone System).
• Informs Operations Manager on duty of any necessary information, including VIPs staying at the Hotel.
• Ensures all areas, including Housekeeping and Laundry Attendants are working properly in the absence of other Hotel Supervisors, or Hotel Manager.
• Interacts with guests effectively answering questions, solving problems, and handling complaints.
• Has a close working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest experience.
• Reviews Non-Zero Balance report on a regular basis.
• Prepares Hotel and Group Sales groups and group information prior to group arrival.
• Works closely with the Casino Hosts to make certain blocks and rooming lists are up to date.
• Aids in the preparation of Hotel and Group Sales groups and group information prior to group arrival as needed.
• Effectively ensures that rooms have been cleaned properly and inspected.
• Pre-blocks bus groups and other groups with priority.
• Makes sure Housekeeping receives rooming lists for VIPs, and Bus Groups on day of arrival.
• Ensure Housekeeping is aware of all No Show rooms and Casino Sellout rooms prior to 8:00am.

Who We Are:We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.Work Experience To be successful as a Hotel Supervisor, you'll need:

• Must have at least a 2 year college degree.
• Must have experience in a leadership role.
• Hotel front desk experience required.
• Must have computer experience.
• Must possess excellent communication and leadership skills.
• Ability to stand/walk for long periods of time and lift up to 31-40 pounds.

What we value:

• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Affordable housing for eligible team members (based on availability)
• *Housing has limited availability and is available for team members in designated positions only. (Culinary, Dealer, Massage Therapists, Beverage Only)

Why You Will Appreciate Us:At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!