Hotel Operations Manager - ZipRecruiter : Job Details

The Best Western Plus Secaucus has an immediate opening for a Hotel Operations Manager at our newly renovated property.

Experience:

• Minimum of 2 years' experience as an Operations Manager or Front Office Supervisor in a similar type & size hotel
• Ensure that each department delivers a consistently high standard of guest service, achieves business objectives, and maximizes profitability of all outlets. Maintain effective cost controls in all areas.
• Additional management experience of 2 years, including at least 1 year in hotels
• Ensure consistent implementation and review of SOPs across all departments
• Local market experience

Summary

Responsible for the upkeep and efficient, profitable operations of the hotel, providing a safe, clean environment where employees deliver and guests experience legendary customer service.

Essential Job Duties

Hotel Profitability:

• Ensure achievement of budgeted goals for all hotel departments
• Monitor compliance with labor standards, staffing guidelines, room rate plans, and operating expenses
• Conduct and attend meetings to ensure communication and coordination
• Monitor room inventory, merchandising, and competitive rate surveys
• Ensure compliance with amenity programs, franchise, and company standards
• Participate in corporate meetings related to revenue, safety, budget, and regional operations

Asset Management:

• Assist General Manager with reporting, budgeting, and rate strategies
• Conduct daily guest room inspections and bi-weekly property inspections with action plans

Guest Satisfaction/Public Relations:

• Promote guest satisfaction to encourage repeat business
• Handle guest complaints and respond to guest feedback
• Host social events and engage with the community to promote the hotel

Human Resources:

• Interview, select, train, and counsel staff
• Ensure proper onboarding and training
• Maintain staffing levels within budget
• Keep employee records current

Personal Development:

• Attend management training and industry courses as directed

Skills/Qualifications

Education:

• Bachelor's degree in Hospitality or related field, or equivalent experience

Certifications / Licenses:

• Valid motor vehicle operator's license

Additional Skills:

• Multi-tasking, effective communication, bilingual (Spanish & English) as applicable, adaptable shifts, brand adherence, decision-making, leadership, financial analysis, proficiency in MS Office and industry software

Physical Demands & Environmental Conditions:

• Walking, standing, sitting, bending, lifting, driving, and traveling as specified