Hotel Night Audit - CUSA : Job Details

Now Hiring: Hotel Night Auditor

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Hotel Night Auditor for the Fairfield Inn & Suites Ames, IA. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.

CUSA, LLC is seeking a dedicated Hotel Night Auditor who can work independently while delivering exceptional guest service. This vital overnight role ensures the accuracy of hotel accounting procedures and contributes to a smooth operation.

Key Responsibilities:

• Provide outstanding guest service while maintaining a welcoming and professional atmosphere.

• Accurately follow hotel accounting and audit procedures to ensure all financial processes are completed and balanced.

• Prioritize guest safety and security, playing a crucial role in ensuring every guest enjoys a safe and secure stay.

• Acknowledge and engage Marriott Bonvoy members, enroll new members, and promote program benefits.

• Communicate effectively with guests, showcasing in-depth knowledge of hotel amenities, features, and local area attractions.

• Uphold hotel policies and procedures while carrying out nightly duties.

What We're Looking For:

• Strong ability to work independently with minimal supervision.

• Excellent communication and customer service skills.

• Attention to detail, accuracy, and commitment to guest satisfaction.

• Previous hotel or customer service experience preferred, but not required.