HOTEL FRONT DESK SUPERVISOR - Town Pump : Job Details

Perform duties to effectively take the lead in establishing the ultimate guest experience, from check-in to departure through training, service delivery, and service recovery in accordance with Town Pump and brand operational standards.interact with guests, co-workers, and management in a courteous, professional manner, must maintain a high degree of pride in job performance, and maintain a business professional image while representing the company.complete all required company and brand-specific training and/or certifications in a timely manner, and model and supervise staffs guest service and hospitality practices.assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.participate in vetting front office candidates, including interviewing and hiring, with guidance from the GM, scheduling the front office staff, and supervising workloads during shifts.communicate an understanding of profita...Hotel, Front Desk, Supervisor, Hospitality, Banking, Sales