Hotel Front Desk Attendant - Quality Inn — Selinsgrove, PA : Job Details

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Responsibilities: • Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions • Operate hotel switchboard, take calls and provide information and transfer calls • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Take reservations in person, via email, or over the phone, including group bookings. • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Qualifications: • Proven customer service experience with a strong guest-focused mentality • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Availability to work flexible schedules, including weekends and holidays. • Experience in hospitality or customer service is preferred but not required. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: $14 hourly

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