Hotel Front Desk Agent - Crowne Plaza Burr Ridge : Job Details

Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Handle customer complaints as necessary Bookkeeping: keep accurate records of all hotel guest account information Connect with the housekeeping department to ensure guest accommodations are ready Qualifications Working knowledge of Microsoft Office and reservation management systems At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred High school graduate, GED recipient, or equivalent Comfortable taking telephone calls and mitigating stressful situations Excellent time management skills, organizational skills, customer service skills, and interpersonal skills