Hotel Director of Outlets - Hyatt Hotels Corporation : Job Details

The Director of Outlets oversees all food and beverage outlets within the hotel operated by Hyatt which may include restaurants, lounges, coffee bars, Grand Clubs or banquet facilities. Duties Include: Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house Develop and recommend the budget, concepts and objectives and manage within those approved plans Implement and maintain food & beverage sales/marketing programs Direct and oversee development of employees Hire, train, empower, coach and counsel, performance and salary reviews Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations Coordinate outlet operations with other hotel departments to ensure efficient guest service Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality Implement procedures to increase guest and employee satisfaction Exercise quality control...Director, Hotel, Outlet, Operations, Retail