Hostel Guest Services Associate | Part Time - American Youth Hostels : Job Details

Join Our Team as a Part-Time Guest Service Associate at HI San Francisco Downtown! Would you love to interact with travelers from around the world and help create a welcoming, community-oriented environment in the heart of San Francisco? HI San Francisco Downtown, located just steps from Union Square, is currently hiring a part-time Guest Service Associate to support front desk operations and provide exceptional guest service. We're looking for someone who is flexible and dependable, with the ability to work a mix of shifts-including overnights, weekends, and holidays-as needed. Position Details:

• Pay: $19.50 per hour (+$1 differential for overnight shifts)
• Shifts: Various, including overnights (11:30 PM-8 AM), mornings (6:45 AM-3 PM), and evenings (3 PM-11 PM)
• Type: Part Time, approximately 24 hours/week

Perks:

• Paid Time Off (new hire waiting periods apply)
• Free stays at other HI USA hostels (subject to availability)
• Discounts on hundreds of brands
• On-the-job training
• Opportunities for growth within HI USA
• Friendly and inclusive work environment

Key Responsibilities:

• Welcome, register, and orient guests with cultural sensitivity and professionalism
• Manage reservations via phone, email, and online platforms
• Conduct hostel tours and promote guest feedback
• Maintain hostel security and follow safety protocols
• Complete accurate shift reports, financial transactions, and logbooks
• Assist with various operational tasks such as laundry, cleaning, food prep, and occasional light bookkeeping
• Promote HI USA, local attractions, and the hostel's services to guests
• Positively represent HI USA to guests, callers, and community partners
• Uphold the mission of HI USA: To help all, especially the young, gain a greater understanding of the world and its people through hostelling
• Perform other duties as assigned by hostel management

Skills & Qualifications:

• High school diploma or GED
• Customer service experience; excellent communication skills; comfort handling cash
• Able to remain calm and professional in guest-facing situations or emergencies
• Strong multi-tasking and organizational skills
• Able to work independently and collaboratively in a fast-paced environment
• Proficiency with basic computer programs (MS Word, Excel, Outlook)
• Willingness to work evenings, weekends, holidays, and overnights as required
• Preferred: Experience in hostelling or travel/hospitality environments
• Preferred: Ability to speak a second language
• Preferred: First aid and CPR certification (can be provided)

Physical Requirements:

• Regularly required to sit, use hands and arms
• Frequently required to stand, walk, talk, and hear
• Occasionally required to climb or balance; must be able to lift/move up to 50 lbs
• Vision requirements include close, peripheral, color vision, depth perception, and ability to adjust focus
• Moderate noise level in the work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We Make a Difference At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people-especially the young-travel on a budget to foster a greater understanding of the world and its people. If you're passionate about hospitality and creating memorable experiences, apply today to join our team at HI San Francisco Downtown!