Hospitality Supervisor - Forrest Solutions : Job Details

We are seeking a polished, client-focused Client Relations Supervisor(Hospitality Supervisor) to support the day-to-day operations of a prominent financial advisory firm located in Philadelphia, PA. This full-time, on-site role is ideal for a hospitality-minded professional who thrives in a fast-paced, high-touch service environment and takes pride in delivering white-glove support to both clients and internal stakeholders.

Key Responsibilities:

Client Experience & Satisfaction

• Serve as the key point of contact for clients, resolving issues promptly and professionally
• Build and strengthen client relationships with a service-first approach
• Conduct satisfaction surveys to identify service improvements and ensure a premium client experience
• Deliver cost-saving and service enhancement proposals
• Take full ownership of issue resolution and client outcomes

Operational Oversight

• Manage daily operations of the client service team with precision and professionalism
• Ensure service delivery meets all deadlines and compliance standards within a financial advisory setting
• Implement new best practices in staffing, service design, and technology
• Keep the site tour ready —organized, polished, and client-facing at all times
• Monitor project timelines and risks, and lead mitigation efforts proactively
• Generate and analyze weekly operational and performance reports
• Participate in regular leadership meetings and contribute to strategic planning

Qualifications:

• 2–3+ years of experience in hospitality, event planning, hotel/restaurant management, or other service-driven industries
• Proven leadership abilities and a client-first mindset
• Exceptional communication and interpersonal skills
• Polished, professional demeanor and excellent organizational habits
• Tech-savvy, with strong proficiency in Microsoft Office Suite, Google Workspace, and AV equipment
• Ability to stand and walk for extended periods in a fast-paced workplace

Be the face of exceptional service at a trusted financial advisory firm. If you're ready to lead with excellence and create meaningful client experiences, we invite you to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.