Hospitality Coordinator New York, NY - Convene : Job Details

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Join our team We are rethinking the workplace experience.

We are a global leader in future-of-work solutions, bringing a hospitality-driven experience to the workplace. We serve as a partner, not just a place, for our clients and members, offering concierge-style services, dedicated support teams, and in-house resources, allowing our clients and members to focus on what they do best.

The passion our company has for creating impactful work experiences for our clients extends to all of our employees as well. If youre interested in helping us provide inspiring and unforgettable moments, consider joining our team.

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Hospitality-driven

Convene is first and foremost a hospitality company that operates within the meeting, event, and shared workplace industries. We create inspiring destinations for clients, members, and landlords to meet, work, and host experiential events.

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Focused on innovation

Our clients evolving needs drive our passion for innovation and motivate us to constantly develop new creative solutions. If youre a creative problem solver who doesnt settle for good enough, youll feel at home here.

We offer our employees a 401K with employer match, financial wellness education, life insurance, and transit incentives. We also prioritize professional advancement, offering a robust catalog of online learning opportunities and workshops focused on leadership development, professional growth, and skills-based training.

Employees have access to generous paid time off, including paid holiday breaks and birthday PTO to promote work-life balance and wellness. We also offer an Employee Assistance Program, Parental Leave, and a variety of perks and discounts to support your everyday life.

We prioritize a balance of in-person collaboration and flexible remote productivity with our hybrid work policy. This allows our global teams to thrive and have opportunities to work together in our Convene cities, as roles allow.

Diversity & inclusion

At Convene, we are committed to becoming 1% better every day, which includes a strong and ongoing focus on diversity, equity, and inclusion (DE&I). We strive to create an environment where everyone feels valued and empowered to be their true selves. This commitment is reflected in our organizational practices and our approach to work. With the support of our leadership team and Employee Resource Groups (ERGs), we collaborate and seek out input in order to foster a diverse and inclusive environment.

Enabling those who want to give back or grow, we offer an annual application-based paid sabbatical program to those who want to invest in their communities.

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We're seeking a full-time Hospitality Coordinator to join our Operations team at one of our New York City property. The Hospitality Coordinator will report directly to the General Manager.

What Youll Do:

The Hospitality Coordinator supports many aspects of the meeting and event offerings at this dedicated location in accordance with Convenes vision, mission, and values including our core principles.

• Lead the coordination of program setup and execution with cross-functional teams including Service, Production, Technology, and Culinary departments
• Liaise with Culinary and Service teams to assist with the setup and execution of Food & Beverage ensuring that it follows the client's Program Execution Order
• Assist in supervising the front-of-house service team and act as support for the staff with tasks including but not limited to setup, event execution, breakdown, utilities, maintenance, and security
• Greet and welcome all guests upon entry into a Convene property; approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Check-in guests with proxyclick and show reception/nourish area
• Problem solve requests at welcome desk and escalate inquiries as needed
• Liaison with Operations Team, assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
• Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions
• Keep Welcome Desk and coat room clean/organized; responsible for badge printing and stocking of materials
• Escort meetings guests when needed
• Orchestrate and set-up Surprise & Delights for WP Members and/or Site Tours
• Develop and maintain positive client relationships
• Assist Service Manager and Chef with scheduling and administrative responsibilities
• Create and maintain positive relationships with building management and landlord partners
• Order office supplies
• Manage lost and found
• Assist with service execution; set-up and breakdown, support during peak periods
• Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success and Culinary departments
• Work dynamically and prioritize departmental functions to meet deadlines
• Comply with Convene standards and regulations to encourage healthy, safe and efficient operations in adherence to best practices and requirements from DOH, FDNY, OSHA, CDC and local guidelines, etc.
• Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
• Basic knowledge of Audio/Visual equipment set up and usage
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, Powerpoint, Excel)

What We Look For:

• Minimum 2 years experience in hospitality
• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Starting Hourly Rate: $28.00/hour

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities. Learn more at .

At Convene, youll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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Awards and recognitions

• Best Small & Medium Workplaces, Fortune Magazine | 2018, 2020
• Best Workplaces in New York, Fortune Magazine | 2017, 2019, 2020, 2021
• Best Workplaces in the Meetings Industry, Meetings & Conventions Magazine | 2018
• Top Companies - Startups, LinkedIn | 2017
• 5000 Fastest Growing Private Companies, Inc. Magazine | 2017-2019, 2024
• Best Places to Work for Midsize Companies in NY, BuiltIn NY | 2022
• Best Places to Work Boston, Chicago, Philadelphia, BuiltIn | 2023

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