Hospitality Contracts Specialist - Visual Comfort : Job Details

Reporting directly to the Director of Hospitality and Contract within the Hospitality department, the Project Support Specialist II is responsible for collaborating with clients, purchasing, design, and logistics teams to manage hospitality lighting contracts from order placement through final delivery. Duties include managing project timelines, coordinating custom order specifications, supporting fulfillment execution, and ensuring a high level of client satisfaction through proactive communication and follow-through.Responsibilities:

• Facilitate order management and fulfillment for assigned hospitality accounts and projects
• Troubleshoot issues related to order specifications, delays, or production changes
• Monitor open orders and ensure all items have a clear fulfillment plan and delivery timeline
• Manage communication of project status updates to clients (daily, weekly, or as needed)
• Analyze order details to confirm accuracy of specifications and contract compliance
• Review and prepare supporting documentation such as spec sheets, finish approvals, and invoices
• Coordinate with freight forwarders and internal stakeholders for shipping logistics
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
• Exhibits and adheres to the established Visual Comfort Company Values
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule while being present in the workplace to effectively collaborate and communicate amongst co-workers and teams

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, Hospitality Management, or Interior Design preferred
• 2 to 4 years' previous experience in client service, project coordination, or order management
• Strong aptitude for and proficiency navigating ERP systems (SAP required), Excel, and Outlook
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry strongly preferred
• Exceptional organizational and time management skills, with high attention to detail
• Ability to prioritize multiple tasks and navigate changing priorities with professionalism
• Must demonstrate maturity in judgement, dependability, and schedule adherence
• Ability to deliver results both independently and in collaboration with cross-functional teams
• Demonstrate exceptional communication across all channels including email, phone, and meetings
• Available to work a flexible schedule, including weekends, early mornings, or evenings as needed
• An equivalent combination of education and experience will be considered for this role

We Provide:

• Competitive compensation
• Competitive Medical, Dental and Vision Benefits
• Company provided Life Insurance and Short-Term Disability
• 401(k) Employer Match
• Generous Vacation and Paid Time Off Programs
• Closed on all major holidays
• Team Member discounts on Visual Comfort Products

Compensation Range: $26 / hour#LI-onsiteQualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.