Home Medical Equipment Intake/Customer Service Coord Full Time - MercyOne : Job Details

Responsible for obtaining and inputting information received for Home Medical Equipment (HME) referrals and follow through for compliance. This person will serve as a resource for internal/external customers requesting Mercy. One Northeast Iowa HME services while collaborating with clinical staff regarding referrals. What you will Do: Receives and processes referral information for all potential HME patients while demonstrating excellent customer service. Performs insurance verification for HME, prior authorization and follow-up. Collaborates with clinicians for ongoing authorization for a variety of insurances. Accesses pertinent patient health information on patients and enters into the electronic medical record (EMR). Receives calls from customers and colleagues and triages to the appropriate discipline if indicated. Compiles the packet for new patients to HME and transfers of care from other HME providers. Schedules patient appointments for HME department and assists with schedulin...Medical Equipment, Customer Service, Medical, Intake, Equipment, Service, Banking, Healthcare