Helpdesk Technician - ATA Services : Job Details

ATA Services, Inc. is currently seeking to hire an experienced Help Desk Support Technicians to work on a temporary assignment.

• Pay Rate: $23.00 per hour, with weekly pay
• Start Date: ASAP
• Anticipated End Date: June 2026
• Schedule: FULL TIME; Monday - Friday 8:00am-5:00pm
• Location: IN OFFICE in Santa Fe,NM

JOB DUTIES:Technical Support

• Respond to support requests via email, phone, chat, or ticketing system
• Troubleshoot and resolve basic hardware and software issues
• Assist with onboarding new employees with setup and configuration of laptops, mobile devices, software applications and peripherals
• Provide password resets and user account management in accordance to ECECD procedures

User Training and Guidance

• Assist with educating end users on the use of Microsoft Office products including MS Sharepoint and MS Teams
• Assist end users with scheduling and usage of video conferencing equipment

Documentation and Organization

• Document support interactions and technical solutions in the helpdesk system.
• Maintain accurate records of user issues and resolutions for future reference.
• Provide feedback on service desk performance, common issues, and improvement areas.
• Assist with keeping work areas clean and organize

Escalation

• Escalate unresolved or complex issues to second level IT Team

Customer Service

• Maintain a professional and courteous approach when interacting with end users

REQUIRED SKILLS:

• Basic knowledge of Windows, macOS, mobile devices (iPhone, iPad, Android), and common business applications (Microsoft 365, browsers, etc.)
• Strong communication and customer service skills
• Ability to follow documented procedures and support workflows
• Must be able to pass a criminal background check and fingerprinting

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.